Volvo Express Service Concierge – Seattle

Swickard Auto Group; Seattle, Northern (WA, KY); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

$20-$25/hr

Medical, dental, vision insurance

Life insurance

Paid time off & holidays

Brand training

Job summary

Swickard Auto Group's Seattle Volvo store in Seattle, WA is seeking an Express Service Advisor to greet guests, capture concerns, and set expectations in the express lane.

You will write up service requests quickly, communicate inspection results honestly, and keep guests informed while coordinating with express technicians to ensure smooth throughput and timely service.

A hospitality background is welcome; the pay is $20–$25 per hour with benefits and growth opportunities at Swickard.

Qualifications

• Experience in guest-facing service, hospitality, or retail preferred.
• Clear, calm communicator who stays organized in a busy express lane.
• Valid driver's license with a clean driving record.

Responsibilities

• Write up express service guests quickly and accurately—capture concerns, mileage, and service history.
• Communicate multi-point inspection results clearly and honestly—present additional recommendations transparently.
• Manage a fast-moving write-up queue and keep guests informed of status.
• Coordinate with express technicians to maintain lane throughput and schedule.
• Address guest questions and minor escalations with composure and a solution-focused approach.
• Maintain accurate records in the DMS for every transaction.

Skills

Guest service

Clear communication

DMS familiarity

Clean driving record

Job description

Swickard Auto Group's Seattle Volvo store in Seattle, WA is seeking an Express Service Advisor to greet guests, capture concerns, and set expectations in the express lane.

You will write up service requests quickly, communicate inspection results honestly, and keep guests informed while coordinating with express technicians to ensure smooth throughput and timely service.

A hospitality background is welcome; the pay is $20–$25 per hour with benefits and growth opportunities at Swickard.