Service Advisor / Express Service Advisor

Puente Hills Toyota; California (MO); Hybrid; USD 56,000 - 134,000; Full time

Benefits offered by this job

Competitive pay plan

Medical insurance

Dental insurance

Vision insurance

Company-paid life insurance

401(k) with company match

Paid vacation

Equal Opportunity Employer

Job summary

Puente Hills Toyota in City of Industry, CA is seeking experienced Service Advisors and Express Service Advisors to join a high-volume Service Department. If you are customer-focused and motivated, this role offers strong earning potential and opportunities for career growth.

You will greet customers, collect vehicle information, communicate maintenance needs, coordinate with technicians, and help build long-term customer relationships in a fast-paced, team-oriented environment.

Qualifications

• 2+ years of Service Advisor experience in an automotive setting.
• Experience in high-volume dealership environments is preferred.
• Strong customer service, communication and follow-up skills.

Responsibilities

• Greet customers promptly and professionally with an excellent service experience.
• Obtain accurate customer and vehicle information and document concerns.
• Explain maintenance and repair needs and establish expectations with customers.
• Monitor progress and provide timely updates to customers.
• Coordinate with technicians and service team and review final charges with customers.

Skills

Customer service

Communication

Organizational skills

Follow-up skills

Team-oriented

Tools

Dealership management system (DMS)

Job description

# Service Advisor / Express Service AdvisorHot JobPuente Hills Toyota - City of Industry, CA 91748## OverviewSalary Range$5,000.00 - $12,000.00 Commission/month## Description**Service Advisor / Express Service Advisor****Puente Hills Toyota is looking for experienced Service Advisors and Express Service Advisors to join our high-volume Service Department!**If you are customer-focused, motivated, and looking for an opportunity to grow your career and earning potential, we want to hear from you.Our Service Department is extremely busy, providing our Advisors with plenty of opportunities to succeed and maximize their earning potential.**What We Offer*** Competitive pay plan with strong earning potential* High-volume, fast-paced Service Department* Excellent company culture* Opportunities for career growth and advancement* Medical, dental, and vision insurance* Company-paid life insurance* 401(k) savings plan with company match* Paid vacation* Supportive and team-oriented work environment**Responsibilities*** Greet customers promptly and professionally while providing an excellent service experience* Obtain accurate customer and vehicle information* Listen to customers and clearly document their vehicle concerns and requested services* Review recommended maintenance and repair needs with customers* Establish expectations and appropriate follow-up times* Monitor the progress of each vehicle throughout the service process* Keep customers informed with timely and consistent updates* Communicate effectively with technicians and other members of the Service team* Review completed repairs, services, and charges with customers* Build strong customer relationships and promote long-term customer satisfaction## Qualifications**Qualifications*** **2+ years of Service Advisor experience*** Automotive dealership experience strongly preferred* Excellent customer service and communication skills* Ability to thrive in a high-volume, fast-paced environment* Strong organizational and follow-up skills* Experience with dealership management systems (DMS)* Professional, dependable, and team-oriented* Desire to build a long-term career with a growing organization* Personal values that align with our company values of **Integrity, Teamwork, Innovation, Respect, and Excellence****Join Our Team**If you are an experienced automotive professional looking for a busy Service Department with strong earning and advancement opportunities, **apply today to join the Puente Hills Toyota team!****Puente Hills Toyota is an Equal Opportunity Employer (EOE/M/F/D/V) and supports a drug-free workplace.**