Express Service Advisor: Fast-Paced Car Care Concierge

Victory Automotive Group; Fullerton (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

Holidays

Professional Workplace

Non-Smoking Workplace

Drug Free Workplace

Opportunity for Advancement

Direct Deposit

401(k) with Company Match

Job summary

Victory Automotive Group in California is seeking an Express Service Advisor to act as the primary point of contact for service and repair matters, coordinating between customers and technicians. You will listen to problems, explain repairs, and set expectations for service delivery.

The ideal candidate has a high school diploma or GED, some automotive training or experience, at least one year of dealer-level or large facility experience, a valid driver’s license, and strong communication skills

Qualifications

• The ideal candidate has a high school diploma or GED, may have some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver’s license and a clean driving record, and a strong technical and customer service performance record.
• They must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

Responsibilities

• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Follows up on status of repairs to ensure vehicle is ready when promised, informs customer in advance when car can’t be ready at the promised time, and obtains authorization from customers when repair estimates are revised
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that all completed repairs have gone through quality control and/or a road test
• Maintains current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB)
• Ensures all service level targets are met or exceeded
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, training, and educational classes as required
• Performs other duties as assigned

Job description

Victory Automotive Group in California is seeking an Express Service Advisor to act as the primary point of contact for service and repair matters, coordinating between customers and technicians. You will listen to problems, explain repairs, and set expectations for service delivery.

The ideal candidate has a high school diploma or GED, some automotive training or experience, at least one year of dealer-level or large facility experience, a valid driver’s license, and strong communication skills