Express Service Advisor — Quick Lane

Kendall Honda; Bend, Northern (OR, KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay plan

Substantial bonus program

Career path development opportunities

Competitive paid time off

Medical, Dental and Vision insurance

Paid Life insurance

401(k) plan with Fidelity

Accident and Illness supplementalplans

Job summary

Kendall Auto Group in Bend, Oregon, is seeking a Ford Quick Lane Service Advisor to join our Express Service Department. This full-time role focuses on delivering exceptional customer service while coordinating with technicians and sales staff to identify and schedule repairs.

You will work in a fast-paced shop environment, maintain accurate records, and help prioritize service needs for customers. The ideal candidate has strong communication, time management, and teamwork skills, along with a

Qualifications

• High level customer service experience
• Strong time management and work ethics
• Excellent communication skills
• Ability to make recommendations and prioritize items for customers

Responsibilities

• Interface with customers, technicians and sales staff to identify and sell vehicle repairs and maintenance
• Verify that work was properly performed and diagnosed
• Research vehicle history to make educated recommendations
• Input and maintain customer information and complete work tasks efficiently
• Communicate with customers via telephone, email and chat to schedule service appointments
• Work indoors, standing or walking as needed and use a computer throughout the shift

Job description

Kendall Auto Group in Bend, Oregon, is seeking a Ford Quick Lane Service Advisor to join our Express Service Department. This full-time role focuses on delivering exceptional customer service while coordinating with technicians and sales staff to identify and schedule repairs.

You will work in a fast-paced shop environment, maintain accurate records, and help prioritize service needs for customers. The ideal candidate has strong communication, time management, and teamwork skills, along with a