Express Service Advisor: Fast, Friendly Auto Care

Page Auto Group; Richmond (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) with company match

Ongoing training and development

Job summary

West Broad Honda in Richmond, VA is seeking an Express Service Advisor to greet customers, schedule service, and communicate vehicle needs. You will also ensure accurate repair orders, clear estimates, and professional follow-up to keep vehicles moving efficiently.

The role requires excellent customer service, strong communication, and meticulous attention to detail while following dealership guidelines and safety regulations.

Qualifications

• High school diploma or equivalent; additional automotive training preferred.
• Previous experience as a service advisor or in a dealership service department.
• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customers promptly and courteously.
• Schedule appointments using dealership forms.
• Explain vehicle issues and provide repair recommendations.
• Prepare accurate repair orders with estimates for labor and parts.
• Follow up on repairs and communicate status to customers.
• Ensure compliance with safety and environmental regulations.
• Deliver vehicles and obtain customer signatures.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Time management

Education

High school diploma or equivalent

Job description

West Broad Honda in Richmond, VA is seeking an Express Service Advisor to greet customers, schedule service, and communicate vehicle needs. You will also ensure accurate repair orders, clear estimates, and professional follow-up to keep vehicles moving efficiently.

The role requires excellent customer service, strong communication, and meticulous attention to detail while following dealership guidelines and safety regulations.