Customer-Focused Automotive Service Advisor

Wilde East Towne Honda

Madison (WI)

On-site

USD 40,000 - 60,000

Full time

9 days ago

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Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

401(k) Retirement Plan

Vehicle Purchase Discounts

Job summary

Wilde East Towne Honda is seeking an Automotive Service Advisor to greet customers, assess service needs, and coordinate with technicians to deliver timely repairs. You will communicate estimates, timelines, and pricing while ensuring a smooth customer experience and accurate walk-arounds.

A valid driver's license is required, with a focus on accuracy and service excellence. The role supports a high-volume dealership with a strong reputation for customer service and long-term relationships,

Qualifications

1+ years of customer service, automotive service, or related experience.
Experience using computers and entering customer or service information accurately.
Basic math skills for estimates, service costs, and payment processing.
Valid driver's license and an acceptable driving record.

Responsibilities

Greet customers, answer service calls, and provide a professional customer experience.
Review vehicle service needs, complete walk-arounds, and prepare accurate repair orders and estimates.
Communicate recommended services, pricing, and repair timelines with customers.
Coordinate with technicians throughout the repair process and keep customers updated on vehicle status.
Process service payments and ensure completed vehicles are delivered.
Support customer retention by addressing concerns and providing clear follow-up.