Express Service Advisor: Fast, Customer-Driven Auto Care

Bowser Automotive Inc; Pleasant Hills (PA); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Medical, Dental & Vision Insurance

401(k) with Company Match

Employee Discounts

Paid Time Off (PTO)

Résumé du poste

Bowser Automotive in Pleasant Hills, PA, seeks an Express Service Advisor to be the first contact for customers bringing their vehicles in for maintenance and repairs. You will greet customers, document needs, and coordinate with technicians to ensure timely, quality service.

Responsibilities include preparing estimates, confirming warranties, and keeping customers informed about status and recommendations.

Qualifications

• High school diploma or equivalent is required.
• Experience in automotive dealership or independent repair facility preferred.
• Exceptional customer service and communication skills are essential.
• Strong organizational and multitasking abilities are needed.
• General knowledge of automotive maintenance and repair is expected.
• Sales or customer service experience is a plus.
• ASE certification preferred, but not required.
• Valid driver’s license with a clean driving record is required.
• Ability to lift and move up to 25 pounds.
• Ability to operate both automatic and manual transmissions.

Responsabilités

• Greet customers promptly and professionally, creating a welcoming service experience.
• Listen to concerns and accurately document vehicle maintenance and repair needs.
• Perform walk-arounds and recommend additional maintenance or repairs when appropriate.
• Prepare repair estimates and communicate expected completion times.
• Verify warranty coverage and payment methods.
• Coordinate with service technicians throughout the repair process.
• Keep customers informed on status and additional service recommendations.
• Deliver completed vehicles to customers and review repairs performed.
• Test drive vehicles when necessary.
• Maintain outstanding CSI scores.
• Follow Bowser Automotive safety policies and procedures.

Connaissances

Exceptional customer service

Communication skills

Organizational skills

Multitasking

Automotive knowledge

Formation

High school diploma or equivalent

ASE certification preferred

Description du poste

Bowser Automotive in Pleasant Hills, PA, seeks an Express Service Advisor to be the first contact for customers bringing their vehicles in for maintenance and repairs. You will greet customers, document needs, and coordinate with technicians to ensure timely, quality service.

Responsibilities include preparing estimates, confirming warranties, and keeping customers informed about status and recommendations.