Express Service Advisor: Fast, Customer-First Auto Care

Jones Family of Dealerships; Lancaster (Lancaster County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account (HSA)

401(k) with company match

Paid time off and paid holidays

Company-paid life insurance

Employee discounts on vehicle service

Job summary

Jones Family of Dealerships in Lancaster, PA seeks an Express Service Advisor to deliver an exceptional customer experience while coordinating routine maintenance and express repairs in our fast-paced Express Service Department.

The ideal candidate is customer-focused, organized, and energetic, with the ability to efficiently manage multiple vehicles while maintaining excellent communication and attention to detail.

Qualifications

• Valid driver's license with acceptable driving record.
• Previous automotive, quick lube, service advisor, retail, or customer service experience preferred.
• Basic knowledge of vehicle maintenance and factory-recommended service intervals.
• Strong customer service and communication skills.
• Comfortable explaining maintenance recommendations and service needs to customers.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong attention to detail and organizational skills.
• Proficiency with computer systems and dealership software preferred.
• Positive attitude, professional appearance, and team-oriented mindset.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Review customer concerns and accurately document requested maintenance and repair services.
• Perform vehicle walk-arounds and identify maintenance opportunities based on manufacturer recommendations and vehicle condition.
• Recommend maintenance services including oil changes, tire services, batteries, wiper blades, filters, alignments, and fluid exchanges.
• Prepare service estimates and obtain customer authorization for recommended work.
• Coordinate with Express Service Technicians to ensure efficient vehicle flow and timely completion of services.
• Communicate service updates and completion times to customers throughout the repair process.
• Review completed services with customers and answer questions regarding vehicle maintenance needs.
• Maintain accurate repair orders and customer records.
• Handle customer concerns professionally and work to ensure complete satisfaction.
• Help the department achieve customer satisfaction, retention, and sales goals.
• Follow all dealership, manufacturer, and safety procedures.

Skills

Customer service

Communication

Multitasking

Organizational skills

Tools

Dealership software

Job description

Jones Family of Dealerships in Lancaster, PA seeks an Express Service Advisor to deliver an exceptional customer experience while coordinating routine maintenance and express repairs in our fast-paced Express Service Department.

The ideal candidate is customer-focused, organized, and energetic, with the ability to efficiently manage multiple vehicles while maintaining excellent communication and attention to detail.