Express Service Advisor - Bowser Automotive

BOWSER PONTIAC INC; Pleasant Hills (PA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental & Vision Insurance

Company-Paid Life Insurance

Supplemental Life Insurance

Supplemental Short-Term Disability

Paid Time Off

401(k) with Company Match

Employee Discounts

Manufacturer Training & Career Advanc​

Job summary

Bowser Automotive in Pleasant Hills, PA is seeking an enthusiastic Express Service Advisor to greet customers, document concerns, and coordinate with technicians to keep service appointments running smoothly. The ideal candidate brings outstanding customer service and communication skills, basic automotive knowledge, and a professional appearance; ASE certification is a plus but not required.

We offer a comprehensive benefits package and opportunities for career advancement in a supportive team

Qualifications

• High school diploma or equivalent.
• Automotive dealership or repair facility experience preferred.
• Exceptional customer service and communication skills.
• Strong organizational and multitasking abilities.
• General knowledge of automotive maintenance and repair.
• Sales or customer service experience is a plus.
• ASE certification preferred, but not required.
• Valid driver's license with a clean driving record.
• Ability to lift and move items up to 25 pounds.
• Ability to operate both automatic and manual transmission vehicles.

Responsibilities

• Greet customers promptly and professionally while creating a welcoming service experience.
• Listen to customer concerns and accurately document vehicle maintenance and repair needs.
• Perform walk-arounds and recommend additional maintenance or repairs when appropriate.
• Prepare repair estimates and communicate expected completion times.
• Verify warranty coverage and payment methods.
• Coordinate with service technicians throughout the repair process.
• Keep customers informed on the status of their vehicles and any additional service recommendations.
• Deliver completed vehicles to customers and review all repairs performed.
• Test drive vehicles when necessary.
• Maintain outstanding CSI scores.
• Follow all Bowser Automotive safety policies and procedures.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Automotive knowledge

Sales experience

ASE certification

Driver's license

Teamwork

Problem solving

Education

High school diploma or equivalent

Job description

Bowser Automotive is looking for an enthusiastic, customer-focused Express Service Advisor to join our busy service department in Pleasant Hills, PA. If you enjoy working with people, thrive in a fast-paced environment, and have a passion for delivering exceptional customer service, we'd love to meet you!

As an Express Service Advisor, you'll be the first point of contact for customers bringing their vehicles in for maintenance and repairs. You'll help ensure every customer receives an outstanding experience while keeping service appointments running efficiently and smoothly.

What You'll Do

• Greet customers promptly and professionally while creating a welcoming service experience.
• Listen to customer concerns and accurately document vehicle maintenance and repair needs.
• Perform walk-arounds and recommend additional maintenance or repairs when appropriate.
• Prepare repair estimates and communicate expected completion times.
• Verify warranty coverage and payment methods.
• Coordinate with service technicians throughout the repair process.
• Keep customers informed on the status of their vehicles and any additional service recommendations.
• Deliver completed vehicles to customers and review all repairs performed.
• Test drive vehicles when necessary.
• Maintain outstanding Customer Satisfaction Index (CSI) scores.
• Follow all Bowser Automotive safety policies and procedures.

What We're Looking For

• High school diploma or equivalent.
• Previous automotive dealership or independent repair facility experience preferred.
• Exceptional customer service and communication skills.
• Strong organizational and multitasking abilities.
• General knowledge of automotive maintenance and repair.
• Sales or customer service experience is a plus.
• ASE certification preferred, but not required.
• Professional appearance and positive attitude.
• Valid driver's license with a clean driving record.
• Ability to lift and move items weighing up to 25 pounds.
• Ability to operate both automatic and manual transmission vehicles.

Why Join Bowser?

At Bowser Automotive, we pride ourselves on delivering exceptional customer service while creating a positive and rewarding workplace for our employees. We offer opportunities for career advancement, ongoing training, and a supportive team environment.

Benefits Include:

• Competitive compensation
• Medical, Dental & Vision Insurance
• Company-Paid Life Insurance
• Supplemental Life Insurance
• Supplemental Short-Term Disability
• Paid Time Off (PTO)
• 401(k) with Company Match
• Employee Discounts
• Manufacturer Training & Career Advancement Opportunities