Express Service Advisor: Fast-Paced Auto Care

Lancaster Honda; Lancaster (Lancaster County); Hybrid; USD 38.000 - 60.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Employee vehicle discounts

Uniforms provided

Zusammenfassung

Jones Family of Dealerships in Lancaster, PA seeks an Express Service Advisor to deliver exceptional customer experiences while coordinating oil changes, tire rotations, state inspections, and other quick services in our Express Service Department.

You will greet customers, document requests, walk around vehicles, prepare estimates, and communicate updates to ensure timely completion and customer satisfaction.

Qualifikationen

• Customer-focused and energetic with strong communication skills.
• Ability to document requests accurately and manage multiple tasks.

Aufgaben

• Greet customers promptly and professionally.
• Document maintenance requests and review concerns.
• Perform vehicle walk-arounds and identify service opportunities.
• Recommend maintenance services based on manufacturer guidance.
• Prepare service estimates and obtain authorization.
• Coordinate with technicians for timely service completion.
• Communicate updates to customers throughout the repair process.
• Review completed services and answer questions.

Kenntnisse

Customer service

Communication

Organizational skills

Multitasking

Attention to detail

Ausbildung

High school diploma or equivalent

Tools

Dealership software

Jobbeschreibung

Jones Family of Dealerships in Lancaster, PA seeks an Express Service Advisor to deliver exceptional customer experiences while coordinating oil changes, tire rotations, state inspections, and other quick services in our Express Service Department.

You will greet customers, document requests, walk around vehicles, prepare estimates, and communicate updates to ensure timely completion and customer satisfaction.