Express Service Concierge: Fast, Friendly Car Care

Jones Family of Dealerships; Pennsylvania; Vor Ort; USD 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Life insurance

Employee discounts

Uniforms provided

Training and advancement

Zusammenfassung

Jones Family of Dealerships is seeking an Express Service Advisor to deliver an exceptional customer experience while coordinating routine maintenance and express repairs in our fast-paced Lancaster, PA service department. You will greet customers, document requests, walk around vehicles, recommend services, prepare estimates, and communicate updates throughout the repair process.

A valid driver's license and strong communication skills are essential; prior service-advisor or automotive/retail

Qualifikationen

• Valid drivers license with clean driving record.
• Experience in automotive service advisory or customer service preferred.
• Basic knowledge of vehicle maintenance schedules.
• Strong customer service and communication skills.
• Able to explain maintenance recommendations clearly.
• Capable of multitasking in a fast-paced environment.
• Detail-oriented and well-organized.
• Proficient with computer systems and dealership software.
• Positive attitude and team-oriented.

Aufgaben

• Greet customers promptly and professionally.
• Document requested maintenance and repairs.
• Perform vehicle walk-arounds and identify opportunities.
• Recommend maintenance services.
• Prepare service estimates and obtain authorization.
• Coordinate with Express Service Technicians.
• Communicate updates and completion times to customers.
• Review completed services with customers.
• Maintain repair orders and records.
• Handle customer concerns professionally.
• Help achieve customer satisfaction and sales goals.
• Follow dealership, manufacturer, and safety procedures.

Kenntnisse

Customer service

Communication skills

Organization

Detail oriented

Team player

Tools

CRM software

Dealership software

Jobbeschreibung

Jones Family of Dealerships is seeking an Express Service Advisor to deliver an exceptional customer experience while coordinating routine maintenance and express repairs in our fast-paced Lancaster, PA service department. You will greet customers, document requests, walk around vehicles, recommend services, prepare estimates, and communicate updates throughout the repair process.

A valid driver's license and strong communication skills are essential; prior service-advisor or automotive/retail