Express Service Advisor: Fast, Friendly Auto Care

Pedder Auto Group; Poway (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive dealership in Poway is seeking an Express Service Advisor to guide customers through routine maintenance and light repair services. This customer-facing position emphasizes a high-energy service experience, requiring strong communication and organizational skills. Ideal candidates will have customer service or sales experience, be self-motivated, and eager to learn about automotive systems. Join a collaborative team aiming for high customer satisfaction in a fast-paced environment.

Qualifications

• Customer service or sales experience preferred, automotive experience a plus.
• Ability to build trust quickly through communication.
• Highly organized and able to multitask in a fast-paced environment.
• Self-motivated with a take-ownership mindset.
• Willingness to learn about automotive systems and maintenance.
• Team-oriented but able to work independently.

Responsibilities

• Greet customers and provide a welcoming, high-energy service experience.
• Consult with customers on maintenance needs and recommended services.
• Write repair orders and build accurate service estimates.
• Explain services, timelines, and costs clearly.
• Recommend additional services when appropriate.
• Coordinate with technicians for efficient workflow.
• Deliver on customer satisfaction goals and shop productivity targets.

Skills

Customer service

Strong communication

Multitasking

Team-oriented

Self-motivated

Job description

A leading automotive dealership in Poway is seeking an Express Service Advisor to guide customers through routine maintenance and light repair services. This customer-facing position emphasizes a high-energy service experience, requiring strong communication and organizational skills. Ideal candidates will have customer service or sales experience, be self-motivated, and eager to learn about automotive systems. Join a collaborative team aiming for high customer satisfaction in a fast-paced environment.