Express Service Advisor

Boucher Automotive Group; Waukesha (WI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Base salary

Health insurance

Dental

Vision

Cafeteria plan

Paid vacation

Spiffs

Top performer rewards

Job summary

The Boucher Dealerships of Waukesha is hiring an Express Service Advisor to assist service departments with diagnosing customer-described issues, inspecting vehicles, test drives, and entering repair orders.

No prior automotive experience is required as training is provided; CDK experience is a plus. The role emphasizes world-class customer service and CSI standards, with a sign-on bonus for qualified candidates.

Qualifications

• No prior automotive experience needed; willing to train the right candidate.
• Must have equipment maintenance and product knowledge.
• CDK experience is preferred.
• Must have top-rated CSI standards and a focus on world-class customer service.

Responsibilities

• Determine automotive problems by listening to customer descriptions of symptoms, clarifying and inspecting.
• Prepare repair orders describing symptoms, problems, causes, and required repairs; obtain approvals; enter RO into service database.
• Conduct test drives and check vehicle maintenance records and service schedules.

Skills

Customer service

Communication

Motivated self-starter

Team oriented

Tools

CDK

Job description

The Boucher Dealerships of Waukesha are looking to hire an Express Service Advisor

POSITION

The Boucher Dealerships of Waukesha are looking to hire an Express Service Advisor for their growing service departments.

Sign-on bonus for qualified candidates!

Job duties include but are not limited to, determining automotive problems and services by listening to customer's descriptions of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. Preparing repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into a service database system. This is an entry-level position. All resumes received will be held in the highest confidence.

REQUIREMENTS

No prior automotive experience needed; willing to train the right candidate. Must have equipment maintenance and product knowledge. The ideal candidate should be a motivated self-starter, outgoing, proactive, willing to learn, able to work in a fast-paced environment, and have a positive attitude. CDK experience is preferred. Must have top-rated CSI standards and a focus on world-class customer service.

WISCONSIN’S LARGEST

Boucher has consistently moved up in rank on Automotive News’ annual list of Top 100 Largest Dealership Groups year after year; where they currently hold the position of largest dealership group in Wisconsin.

WORKPLACE

The Boucher Group has been a mainstay in The Milwaukee Journal Sentinel's Top 100 Work Places for the past 11 years. We have earned an A+ rating from the Better Business Bureau.

BENEFITS

• We offer a competitive benefits package including astrong base salary, health insurance, dental, vision, cafeteria plan, and 2 weeks paid vacation days.
• Several spiffs and incredible rewards/benefits for our top performers.

FAMILY OWNED & OPERATED

Since our start in 1977, The Boucher Group has been and always will be a family-owned & operated business.

COMMUNITY

Our organization prides itself on what we give back to the community. We are actively involved with several charities/not-for-profit organizations including but not limited to; Muscular Dystrophy Association, La Causa, Johnetta Borum, JDRF, Vince Lombardi Charitable Funds, Bobbi-Nick Voss Charitable Funds, I Back Jack, Disabled Veterans, Fisher House, and several more.