Express Service Advisor

Boucher Group; Thiensville (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an Express Service Advisor to join their dynamic team. This role involves diagnosing automotive issues, preparing repair orders, and delivering exceptional customer service. The ideal candidate will thrive in a fast-paced environment, possess strong equipment maintenance knowledge, and have a proactive attitude. With a competitive salary and an extensive benefits package, this opportunity offers a rewarding career path in a family-owned business dedicated to community involvement and top-notch service standards. Join a workplace recognized as one of the best in the region and make a difference in the automotive industry.

Benefits

Health insurance

Dental insurance

Vision insurance

Paid vacation days

Commission structure

Incentives for top performers

Qualifications

• Must have automotive problem diagnosis and customer service skills.
• Experience in a fast-paced environment with a proactive attitude is essential.

Responsibilities

• Determine automotive problems by listening to customer descriptions.
• Prepare repair orders and enter them into the service database system.

Skills

Automotive problem diagnosis

Customer service

Equipment maintenance knowledge

CDK experience

Proactive attitude

Job description

Gordie Boucher Village Ford of Thiensville is looking to hire an Express Service Advisor

Position: Gordie Boucher Village Ford of Thiensville is looking to hire an Express Service Advisor. Job duties include but are not limited to, determining automotive problems and services by listening to customer's descriptions of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. Preparing repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into the service database system. Previous dealership experience preferred. Clean driving record/drug test required.

Requirements: Must have equipment maintenance and product knowledge. The ideal candidate should be a motivated self-starter, outgoing, proactive, willing to learn, able to work in a fast-paced environment, and have a positive attitude. CDK experience is preferred. Must have top-rated CSI standards and a focus on world-class customer service. Drug test required.

Wisconsin's Largest: Boucher has consistently moved up in rank on Automotive News' annual list of Top 100 Largest Dealership Groups year after year; where they currently hold the position of largest dealership group in Wisconsin.

Workplace: The Boucher Group has been a mainstay in the Milwaukee Journal Sentinel's Top 100 Work Places list for the past 11 years. We have earned an A+ rating from the Better Business Bureau.

Benefits: We offer a competitive benefits package including a strong base salary/commission, health insurance, dental, vision, cafeteria plan, and paid vacation days. Several spiffs and incredible rewards/benefits for our top performers.

Family Owned & Operated: Since our start in 1977, The Boucher Group has been and always will be a family-owned & operated business.

Community: Our organization prides itself on what we give back to the community. We are actively involved with several charities/not-for-profit organizations including but not limited to; Muscular Dystrophy Association, La Causa, Johnetta Borum, JDRF, Vince Lombardi Charitable Funds, Bobbi-Nick Voss Charitable Funds, I Back Jack, Disabled Veterans, Fisher House, and several more.

Stop in today to fill out an application or send resumes to Tim Lange at [e-mail]