Express Service Advisor

Central Valley Automotive Group; Modesto (CA); Sur place; USD 42 000 - 72 000; Plein temps

Avantages offerts par ce poste

Base salary + commissions

Medical / Dental / Vision

401K with match

Fast track to Main Shop Advisor

Paid training

Employee vehicle purchase

Employee discounts

Résumé du poste

Central Valley Automotive Group is seeking an Express Service Advisor to own the customer experience in the express service lane. You will be the first point of contact, greeting customers, explaining repair processes, and coordinating with technicians to keep service moving quickly.

We welcome individuals new to automotive but with strong customer service or hospitality backgrounds. This role offers room to grow, comprehensive benefits, and opportunities to advance to Main Shop Advisor as you

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with your customers.
• Bilingual candidates are a plus (not required).
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willing to submit to a pre employment background check & drug screen.

Responsabilités

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Connaissances

Organized

People management

Time management

Communication skills

Bilingual a plus

Professional appearance

Clean driving record

Background check & drug screen

Description du poste

As an Express Service Advisor, you will own our customer’s experience in the express service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Express Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. If you thrive in high-energy environments, love interacting with people, and are looking for a position with room to grow — we want to hear from you!

At Central Valley Automotive we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Central Valley Automotive is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Base Salary plus commission bonuses
• Medical, Dental, Vision
• 401K Plan with employer match
• Fast track growth opportunities to Main Shop Advisor
• Paid Training
• Employee vehicle purchase plans
• Discounts on products and services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Bilingual candidates are a plus (not required)
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre employment background check & drug screen