Express Service Concierge | Growth, Training & Bonuses

Central Valley Automotive Group; Modesto (CA); Vor Ort; USD 42.000 - 72.000; Vollzeit

Benefits dieser Stelle

Base salary + commissions

Medical / Dental / Vision

401K with match

Fast track to Main Shop Advisor

Paid training

Employee vehicle purchase

Employee discounts

Zusammenfassung

Central Valley Automotive Group is seeking an Express Service Advisor to own the customer experience in the express service lane. You will be the first point of contact, greeting customers, explaining repair processes, and coordinating with technicians to keep service moving quickly.

We welcome individuals new to automotive but with strong customer service or hospitality backgrounds. This role offers room to grow, comprehensive benefits, and opportunities to advance to Main Shop Advisor as you

Qualifikationen

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with your customers.
• Bilingual candidates are a plus (not required).
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willing to submit to a pre employment background check & drug screen.

Aufgaben

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Kenntnisse

Organized

People management

Time management

Communication skills

Bilingual a plus

Professional appearance

Clean driving record

Background check & drug screen

Jobbeschreibung

Central Valley Automotive Group is seeking an Express Service Advisor to own the customer experience in the express service lane. You will be the first point of contact, greeting customers, explaining repair processes, and coordinating with technicians to keep service moving quickly.

We welcome individuals new to automotive but with strong customer service or hospitality backgrounds. This role offers room to grow, comprehensive benefits, and opportunities to advance to Main Shop Advisor as you