Express Service Advisor

Chevrolet of Santa Fe; Santa Fe (NM); Hybrid; USD 35,000 - 60,000; Full time

Benefits offered by this job

401K Plan

Medical and Dental

PTO

Flexible work schedule

Job summary

Hireology is seeking a Service Advisor to own the customer experience in the service lane. You greet vehicle owners, explain the repair process, and coordinate with technicians to keep the line moving with friendly, professional service.

From customer service, retail, restaurant, or hospitality backgrounds, you will thrive in a fast-paced dealership environment. Benefits include 401K, medical and dental, PTO, and flexible work schedule.

Qualifications

• Organized and friendly personality.
• Experience in customer service, retail, restaurant or hospitality is welcome.
• Interest in automotive service and helping customers.

Responsibilities

• Oversee flow of Drive Lane; ensure prompt and courteous service.
• Take ownership of the customer's experience and leave a positive impression.
• Provide concierge support for all owner inquiries, phone or in person.
• Ensure daily inventory of technicians' time is sold to service customers.
• Distribute work between technicians efficiently.

Skills

Customer service

People skills

Organization

Job description

Job Summary

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Benefits

• 401KPlan
• Medical and Dental
• PTO
• Flexible work schedule

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

REQUIREMENTS:

• Organized and friendly personality
• Demonstrated ability to manage others?