Express Lube Advisor

Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities; Kennewick (WA); On-site; USD 42,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

401(k) Retirement Plan

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities in Kennewick, WA is seeking an enthusiastic and customer-focused Express Lube Advisor to join our fast-paced service department.

You will greet customers, document service needs, explain express services, manage repair orders in the DMS, and upsell preventative maintenance. The role offers earning potential of $42,000–$78,000 per year with commission and a Monday–Friday 7:00am–6:00pm schedule, with flexibility for evenings, weekends, and holidays.

Qualifications

• 1+ year of dealership experience preferred.
• Positive attitude and customer‑service oriented.
• Sales approach and ability to consult with customers.
• Comfort with using technology and DMS tools.
• Valid driver's license and acceptable driving record.

Responsibilities

• Greet customers promptly as they enter the service drive.
• Listen to customer concerns and document service needs.
• Provide clear explanations of express services, estimated wait times, and pricing.
• Manage repair orders within the dealership management system (DMS).
• Communicate with express lube technicians to ensure efficient workflow.
• Review inspection findings and present recommended maintenance to customers.
• Upsell appropriate preventative maintenance services (filters, fluids, rotations, etc.).
• Handle payments, warranty information, coupons, and final invoicing.

Skills

Customer service

Sales skills

Communication

Tech-savviness

Positive attitude

Education

High School diploma or equivalent

Tools

DMS

Job description

Dealership:L0056 Lithia Chrysler Dodge Jeep Ram Fiat of Tri-CitiesLithia Chrysler Jeep Dodge Ram of Tri-CitiesNow Hiring: Express Lube AdvisorPay: Earning Potential of $42,000 - $78,000 per year, Commission based.Schedule: Monday - Friday 7:00am - 6:00pm. We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.This position is located onsite in Kennewick WA and reports to the Service Manager.At Lithia Chrysler Jeep Dodge Ram of Tri-Cities, we're looking for an enthusiastic and customer-focused Express Lube Advisor to join our fast‑paced service department.Why Join Our Team?We are constantly improving our people. Growth and promotion opportunities are a huge part of our success.We earn customers for life. Our employees drive us and our customers prefer us. Lithia & Driveway is the leading automotive retailer in each of our markets.We take personal ownership, empowering our employees to take accountability and initiative in their daily work and career paths.We have fun! With our experienced teams and our innovative ideas we promote our success while we have fun doing it!What You'll DoGreet customers promptly as they enter the service driveListen to customer concerns and document service needsProvide clear explanations of express services, estimated wait times, and pricingManage repair orders within the dealership management system (DMS)Communicate with express lube technicians to ensure efficient workflowReview inspection findings and present recommended maintenance to customersUpsell appropriate preventative maintenance services (filters, fluids, rotations, etc.)Handle payments, warranty information, coupons, and final invoicingMaintain the cleanliness and organization of the service laneEnsure all completed work meets dealership and manufacturer quality standardsDeliver exceptional customer service to increase loyalty and satisfactionWhat You'll Bring1+ year of previous dealership experience is ideal. We will consider those with relative automotive, customer service, retail, or hospitality experience.Have a positive attitude and be customer service friendlyAdept at sales approach and consulting with customersBe able to navigate technology with easeBe passionate about the Chrysler, Jeep, Dodge and Ram brands and desire to be in the auto industry as a career pathProfessional in appearance and communicationsAcceptable driving record and a valid driver's license in your state of residence.Total RewardsThe annual earning potential for this role is $42K-$78K which includes commission on individual sales and individual gross profits. Bonuses are based on individual manufacturer approvability; customer pay labor per RO and flat rate hours.Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.