Service Advisor

Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities; Kennewick (WA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

401(k) plan

Stock purchase plan

Job summary

Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities in Kennewick, WA is seeking an experienced Service Advisor to initiate services, write repair orders, and liaise between customers and technicians. This performance-based, commission-driven role is onsite at the dealership and offers a substantial earning potential.

Qualified candidates bring 2+ years of service-writing experience, basic mechanical understanding, and CDK familiarity.

Qualifications

• 2+ years of service writing in a dealership
• Prior automotive technician experience is a plus
• Must be a team player focused on customer service
• Confident with dealership technology and CDK systems

Responsibilities

• Initiate automotive services and repairs, develop estimates and repair orders
• Serve as liaison between customer and technician, communicate needs
• Prepare RO, obtain approvals, enter into service database
• Explain repair needs and warranty coverage to customers
• Administer manufacturer warranties for qualifying repairs

Skills

Team player

Customer service

CDK experience

Mechanical understanding

Education

High school graduate

Tools

CDK

Job description

Dealership:L0056 Lithia Chrysler Dodge Jeep Ram Fiat of Tri-CitiesLithia Chrysler Jeep Dodge Fiat of Tri CitiesHiring: Service AdvisorPay: This is a performance-based commission role.Potential annual earnings can range from $70K to $100Schedule: Monday-Friday 7 am-6 pmThis position is located onsite in Kennewick WA and reports to the Service Manager.We are searching for an experienced Automotive Service Advisor to join our successful busy team. This is an opportunity at a dealership that has limitless opportunity for making a living with a profession you already know you love!Start your journey with one of the largest and most successful publicly traded retail automotive groups in the nation!Why Join Our Team?Ask us about our Degrees@Work program! This is an amazing benefit to you and your family while working with us! This new program allows employees the opportunity to take courses or pursue degrees at NO COST. This includes tuition, books, and technology fees.Learn more here: DAW_Brochure_Employee_FCA_v02.pdfWhat You'll DoAs a Service Advisor, you will be responsible for initiating automotive services and repairs. This involves ascertaining vehicle performance problems and service requests, verifying warranty and service contract coverage, developing estimates, and writing repair orders. Additionally, you will maintain customer records.Serve as the communicator and liaison between the customer and technician; ensure the technician understands the customer's needs and the customer understands the needed and recommended service/repairs.Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.Communicate additional repair and service needs to the customer based on vehicle inspection.Administer the manufacturer warranty for qualifying vehicle repairs.Keeping customer informed of service specials, completion times and service expenses.What You'll Bring2+ years of service writing in dealership atmospherePrior experience as an automotive technician is a plus.A team player who is focused on providing exemplary customer service.Basic mechanical understanding of an automobile.We require a team player that wants to join a growing team.Confidence navigating dealership technology. CDK experience is ideal!Acceptable driving record and a valid driver's license in your state of residence.Total RewardsThe annual earning potential for this role is 70k-100k which includes commission on individual sales and individual gross profits. Bonuses are based on individual manufacturer approvability; customer pay labor per RO and flat rate hours.Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.