Service Advisor

Wilde Chrysler Dodge Jeep Ram; North Prairie (WI); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision plans

Paid holidays and PTO

401(k) Retirement Plan

Job summary

Wilde Chrysler Dodge Jeep Ram is seeking a Service Advisor in Wisconsin to support dealership operations and customer demand. You will greet customers, assess vehicle needs, and write repair orders using the ADP system while delivering accurate estimates and maintaining upfront pricing.

You will coordinate with technicians, obtain approvals, and guide customers through the service experience, including the Sales 2 Service process.

Qualifications

• High School diploma or equivalent required.
• 18 years or older required.
• Drug-free workplace policy applies.

Responsibilities

• Follow the Initial Customer Contact (ICC) process with customers.
• Greet customers and identify/offer resolutions to concerns.
• Assess needs with a vehicle walk around and agree on service.
• Write accurate repair orders using the ADP system.
• Provide precise estimates and uphold upfront pricing.
• Obtain approvals for findings and pricing before proceeding.
• Dispatch repair orders to technicians and monitor service progress.
• Communicate status to customers during repair/servicing.
• Process payments (cash or credit) for services performed.
• Ensure customers are informed and welcomed through the Sales 2 Service process.

Job description

Dealership:L0554 Wilde Chrysler Dodge Jeep RamWilde Chrysler Dodge Jeep RamHiring Immediately | Service AdvisorPay: To be discussed during in-person interviewSchedule:This position requires open availability to support dealership operations and customer demand. Successful candidates will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak sales periods and key opportunities for maximizing earnings.What You'll DoFollow the Initial Customer Contact (ICC) process.Greet customerIdentify, confirm and offer resolution to customer concerns.Assess customer needs by conducting a vehicle walk around.Attain agreement from customer for service needs.Offer a multi-point inspection.Write accurate repair orders using ADP system.Follow the Interim Customer Contact (ICC2) process.Provide estimates that are accurate and support upfront pricing guarantee.Obtain approval to review findings of multi-point inspection and associated prices.Obtain approval to proceed with Additional Service Requests.Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.Communicate with technicians to gain clear understanding of services required and/or performed.Follow-up with customer during repair/servicing of vehicle so they are aware of status.Follow the Customer Delivery (CD) process.Receive and process cash or credit payment for all services performed.Upon completion of service promptlyEnsure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.What You'll BringTyping – ability to type efficiently in order to enter repair orders.Mathematics – calculating service costs and counting change.Acceptable driving record and a valid driver's license in your state of residenceTotal RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.