511 Operator [Oakland]

Iteris; Oakland (CA); Hybrid; USD 33,000 - 47,000; Full time

Benefits offered by this job

401(k) with match

Paid Time Off

Medical, dental, vision

Life Insurance

Disability coverage

Education assistance

In-house training

Job summary

Iteris, a leader in smart mobility infrastructure, is seeking a 511 Operator to monitor feeds, verify information, and publish timely traveler updates across 511 channels. You will coordinate with partner agencies and Express Lanes staff to report incidents and events that affect traffic and transit, ensuring accuracy within performance timeframes.

The role requires a high school diploma, proficiency with Microsoft Office, and strong communication under pressure.

Qualifications

• High School Diploma or GED is required.
• Proficient in standard software applications (Microsoft Office: Word, Excel, PowerPoint, Access, Outlook).
• Clear and effective oral and written communication is essential.
• Experience supervising others in high-stress environments.
• Ability and willingness to work rotating shifts.
• Willingness to serve as Essential Personnel and support augmented staff.

Responsibilities

• Monitor Partner Agency Traveler Information Sources and other feeds.
• Collect and disseminate timely, accurate traveler information (traffic and transit).
• Verify information accuracy before publishing via 511 channels.
• Coordinate with operations partners to obtain and report events impacting 511 operations.
• Support emergency operations and after-hours coverage for High Profile incidents.
• Perform periodic checks of 511 systems and CMS driving times.

Skills

MS Office

Oral & written comms

Supervisory experience

Rotating shifts

Education

High School Diploma or GED

Job description

Iteris is seeking a 511 Operator that provides users with key decision-making information, allowing more users to safely navigate incidents and emergencies.

What you will be doing in this position:

• Monitor Partner Agency Traveler Information Sources and other identified sources/feeds.
• Collect and disseminate traveler information, both traffic and transit, ensuring quality (timely, accurate, and consistent) operational performance.
• Verify accuracy of traveler information, obtaining supplemental information and making edits as necessary before publishing to 511 dissemination channels within established performance timeframe.
• Coordinate with operations partners / stakeholders to obtain updated information on traffic incidents, and monitor systems to ensure updated information is being provided to users.
• Coordinate with operations partners/stakeholders to respond to current and future events, including major traffic and transit disruptions, and emergencies.
• Coordinate directly with Express Lanes (EL) operations staff to obtain and report, via 511 dissemination channels, events that impact EL operations, such as power outages, accidents, and system failures.
• Conduct notifications per escalation procedures in the event of High Profile incidents.
• Perform periodic system checks of the 511 website, 511 phone, and other dissemination channels.
• Perform periodic checks of 511 Driving Times and compare to Caltrans Changeable Message Sign (CMS) driving times.
• Perform periodic checks of 511 Transit Departure Times for Bay Area Transit Agencies to ensure departure times are functional during transit service hours.
• Document system deficiencies, failures and anomalies and make notifications in accordance with SOP.
• Support emergency operations, including after-hours support of High Profile incidents.
• Maintain skills proficiency in MTC 511 operations.
• Maintain skills proficiency in Express Lanes operations adequately to support augmentation needs.
• Participate in training needed for existing and new systems as they come online.

What you need to be successful in this position:

• High School Diploma or GED
• Computer proficiency; skilled in standard software applications such as Microsoft Office (Word, Excel, Power Point, Access, Outlook)
• Clear and proper oral and written communication
• Experience supervising others in high-stress work environments
• Ability and willingness to work rotating shifts
• Ability and willingness to work as designated Essential Personnel
• Ability and willingness to support as augmented staff to the Express Lanes Operations Center

Iteris anticipates paying $29.24 for this role.

#LI-HYBRID

What's in it for you:

• 401(k) with immediate matching and no vesting period
• Generous Paid-Time-Off [PTO] benefits
• Comprehensive medical, dental, and vision coverage
• Life insurance
• Medical reimbursement plans
• Disability coverage
• Family-friendly programs
• Education assistance program
• In-house training programs

Iteris, Inc. is a provider of smart mobility infrastructure management solutions and part of the Almaviva Group businesses serving the transportation and logistics industry. Iteris' cloud-enabled solutions help public transportation agencies, municipalities, commercial entities, and other transportation infrastructure providers monitor, visualize, and optimize mobility infrastructure to make mobility safe, efficient, and sustainable. As a pioneer in intelligent transportation systems technology, Iteris' advanced detection sensors, mobility and traffic data, software-as-a-service offerings, and consulting services represent a comprehensive range of mobility infrastructure management solutions that serve customers in the United States and internationally. For more information, visit Iteris' website at www.iteris.com.

The Almaviva Group designs, implements, and manages advanced technological solutions and systems and related logistics structures for companies and public administrations operating in a variety of sectors, including, but not limited to, transport, logistics, agriculture, digital health, defense and security, energy, utilities, financial services, industry, telecommunications, and media. For more information, visit Almaviva's website at www.almaviva.it.

Iteris, Inc. is an affirmative Action and Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law. Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver's license may be required based on essential duties.