Express Lane Service Concierge - Fast & Friendly Auto Care

Kalispell Volkswagen; Kalispell (MT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401K Plan

Medical and Dental

PTO

Flexible work schedule

Job summary

Kalispell Volkswagen is seeking an Express Lane Service Advisor to act as the first point of contact in the service lane and oversee the customer experience from greeting to repair explanation. You will coordinate with technicians, explain vehicle needs, and ensure timely, courteous service in a fast-paced environment.

Ideal candidates bring strong customer service skills gained in retail, hospitality, or similar roles, with a professional appearance and a clean driving record.

Qualifications

• Organized and friendly personality with strong communication skills.
• Demonstrated ability to manage others and coordinate tasks.
• Excellent time management and professional appearance.
• Clean driving record and willingness to undergo background check and drug screen.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Take ownership of the customer experience and complete follow-up tasks.
• Provide concierge support for owner inquiries in person or by phone.
• Inform customers of vehicle needs and schedule with technicians.

Skills

Organized

Friendly personality

People management

Time management

Communication skills

Professional appearance

Clean driving record

Background check & drug screen

Job description

Kalispell Volkswagen is seeking an Express Lane Service Advisor to act as the first point of contact in the service lane and oversee the customer experience from greeting to repair explanation. You will coordinate with technicians, explain vehicle needs, and ensure timely, courteous service in a fast-paced environment.

Ideal candidates bring strong customer service skills gained in retail, hospitality, or similar roles, with a professional appearance and a clean driving record.