Express Lane Service Concierge

Kalispell Toyota; Kalispell (MT); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

401K Plan

Medical and Dental

PTO

Flexible work schedule

Job summary

Kalispell Toyota is seeking an Express Lane Service Advisor to own the customer experience in the service lane. You will be the first point of contact, greet owners, explain repairs, schedule technicians, and ensure prompt, courteous service.

New entrants to automotive welcome, especially those with customer service, retail, or hospitality backgrounds. Responsibilities include overseeing drive lane flow, taking ownership of the customer experience, providing concierge support for inquiries, and

Qualifications

• Excellent communication with customers.
• Organized and friendly personality.
• Ability to manage others.
• Clean driving record.
• Willing to submit to a pre-employment background check and drug screen.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure all customers are informed of vehicle needs

Skills

Communication

Time management

Team leadership

Customer service

Job description

Kalispell Toyota is seeking an Express Lane Service Advisor to own the customer experience in the service lane. You will be the first point of contact, greet owners, explain repairs, schedule technicians, and ensure prompt, courteous service.

New entrants to automotive welcome, especially those with customer service, retail, or hospitality backgrounds. Responsibilities include overseeing drive lane flow, taking ownership of the customer experience, providing concierge support for inquiries, and