Customer Experience Lead — Express Lane Service

Kalispell Auto Group; Kalispell (MT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401KPlan

Medical and Dental

PTO

Flexible work schedule

Job summary

Kalispell Auto Group is seeking an Express Lane Service Advisor to own the customer experience in the service lane. You will greet customers, explain repair processes, and coordinate with technicians to schedule work while delivering excellent service.

This role welcomes candidates new to automotive but with strong customer service or retail backgrounds. As the first point of contact, you will communicate needs clearly, ensure timely updates, and help build trust with customers throughout their

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check and drug screen.

Responsibilities

• Oversee flow of Drive Lane; ensure customers receive prompt, courteous service.
• Take ownership of the customer's experience by carrying out assignments to leave a positive impression.
• Provide concierge support for all owner inquiries, in person or by phone, to avoid mishandling.
• Inform customers of vehicle needs.

Skills

Organized

People management

Time management

Communication

Professionalism

Driving record

Background check

Job description

Kalispell Auto Group is seeking an Express Lane Service Advisor to own the customer experience in the service lane. You will greet customers, explain repair processes, and coordinate with technicians to schedule work while delivering excellent service.

This role welcomes candidates new to automotive but with strong customer service or retail backgrounds. As the first point of contact, you will communicate needs clearly, ensure timely updates, and help build trust with customers throughout their