Front Desk, Express Care

0400 Mass General Brigham Medical Group, Inc.; United States; On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Free parking

Job summary

Mass General Brigham is seeking a full-time Front Desk Assistant for Express Care, based at 425 Washington Street, Woburn, MA. The role involves welcoming patients, arranging appointments, and collecting demographics and insurance details while supporting a 7-day operation with on-call shifts.

The position requires a High School Diploma or equivalent and 2–3 years of administrative experience. On-site work with free parking is provided and schedule includes 37.5 hours per week.

Qualifications

• High School Diploma or Equivalent required.
• Administrative experience or secretarial experience helpful.
• 2-3 years of Administrative Assistant experience required.

Responsibilities

• Welcome and register patients upon arrival with a friendly, professional check-in.
• Coordinate patient appointment times by phone and assist with general Express Care inquiries.
• Collect and verify patient demographics, insurance, and registration data for accurate records.
• Identify patients needing immediate clinical attention and alert the clinical team per procedures.
• Collaborate with providers and staff to support patient flow and daily operations.
• Assist with general front desk tasks and communications to maintain an organized environment.

Skills

Customer service

Education

High School Diploma or Equivalent

Job description

Site: Mass General Brigham Medical Group, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

We are seeking a full-time, 37.5-hour Front Desk Assistant to join our Express Care team! Express Care, formally known as Urgent Care, offers timely treatment for non-emergency conditions. We care for adults and children ages 2 and up, addressing a wide range of issues such as respiratory illnesses, infections, minor injuries, rashes, and stomach problems. Because patients often visit when they’re feeling unwell, our team prioritizes compassion and emotional support alongside quality medical care. The schedule consists of working 3, 12.5-hour shifts per week including an every-other-weekend rotation (Both Saturday & Sunday). Since Express Care is a 7-day-per-week operation that delivers care during the day, evening, weekends, and holidays, the schedule for this role will require 2 on-call shifts per 4-week scheduling period, weekend, holiday coverage and the flexibility to work overtime as needed. The primary location for this role is 425 Washington Street Woburn, MA. We do our best to keep all employees at their assigned centers; however, for on-call shifts, employees must be able to commute to any of our locations, including Brookline, Boston Common, Newton, Lynn, Natick, Westwood, and Woburn. You may also be asked to report to any of these centers during orientation (for training/precepting purposes) or during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes). There is free parking at each of our locations!

What You'll Do

• Welcome and register patients upon arrival, ensuring a friendly, professional, and efficient check-in experience.
• Coordinate patient appointment times over the phone, answer incoming calls, and assist with general questions regarding Express Care services.
• Collect and verify patient demographic, insurance, and registration information to ensure accurate records.
• Recognize patients who may require immediate clinical attention and promptly alert the appropriate clinical team members in accordance with established procedures.
• Collaborate with providers, clinical staff, and fellow administrative team members to support patient flow and daily practice operations.
• Assist with general front desk responsibilities, patient communications, and administrative tasks to help maintain an organized and welcoming environment.

Why Join Our Team?

At Mass General Brigham, you'll be part of a collaborative, patient-centered team dedicated to making healthcare more accessible to our communities. This is a great opportunity for someone who enjoys a dynamic work environment, values teamwork, and wants to make a meaningful difference in the patient experience.

Qualifications

Education High School Diploma or Equivalent required Trade/Technical/Vocational Diploma Related Field of Study preferred Can this role accept experience in lieu of a degree? No Experience Administrative Assistant or Secretarial Experience 2-3 years required Additional Job Details (if applicable) Remote Type Onsite Work Location 425 Washington Street Scheduled Weekly Hours 37.5 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $25.28/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

0400 Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Company Overview

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.