Global Air Export Customer Success Specialist

Kuehnenagel; Torrance (CA); Presencial; USD 39.000 - 44.000; Jornada completa

Descripción de la vacante

Kuehne Nagel in Torrance is seeking an experienced Air Export professional who thrives on delivering exceptional customer service and managing complex international shipments. You will own export processes from booking to final departure and act as the main liaison for customers, ensuring alignment with regulatory requirements and service standards.

Join a global team focused on healthcare and life sciences logistics, drive customer retention, and contribute to profitable growth while navigating

Formación

• Experience managing international air export shipments
• Strong understanding of export documentation and compliance requirements
• Knowledge of AES filings and export regulations
• Familiarity with TSA and air cargo security requirements
• Customer-facing logistics, freight forwarding, or supply chain experience
• Strong communication, organization, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with transportation systems and Microsoft Office applications
• Healthcare, pharmaceutical, life sciences, or medical device logistics experience
• Freight forwarding background within Air Logistics
• Experience handling customer escalations and critical shipment exceptions
• Knowledge of CargoWise or similar transportation management systems
• Commercial mindset with the ability to identify growth opportunities within customer accounts

Responsabilidades

• Manage air export shipments from booking through final departure
• Serve as the trusted advisor and operational contact for customers
• Ensure compliance with export regulations, AES filing requirements, and TSA standards
• Monitor shipment progress and proactively communicate updates or exceptions
• Resolve customer inquiries, complaints, and shipment escalations with urgency and professionalism
• Prepare and review export documentation for accuracy and compliance
• Support customer onboarding and implementation activities
• Provide spot quotations and identify opportunities to grow customer business
• Collaborate with Operations, Pricing, Sales, Revenue Care, and Customer Implementation teams
• Maintain customer profiles, rates, credit information, and shipment records
• Drive customer retention while supporting profitable growth initiatives

Conocimientos

Air export shipments

Export documentation

AES filings

TSA knowledge

Customer-facing logistics

MS Office

Transportation systems

Herramientas

CargoWise

Descripción del empleo

Kuehne Nagel in Torrance is seeking an experienced Air Export professional who thrives on delivering exceptional customer service and managing complex international shipments. You will own export processes from booking to final departure and act as the main liaison for customers, ensuring alignment with regulatory requirements and service standards.

Join a global team focused on healthcare and life sciences logistics, drive customer retention, and contribute to profitable growth while navigating