Air Export Operations Care Specialist

Kuehne+Nagel; Bensenville (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Kuehne+Nagel is seeking an experienced air export coordinator in the United States to manage shipment details, documentation, and bookings within a fast-paced freight logistics environment.

You will collaborate with gateways, customs, and internal teams to ensure accurate data, timely updates, and compliant handling of shipments, including dangerous goods and invoicing. Weekend coverage may be required.

Qualifications

• 2 to 3 years of air export experience.
• Freight forwarding or logistics experience.
• Familiarity with AEXUS.
• Experience with air export documentation, bookings, flight requests, pickups, and system updates.
• Experience with licensing, CGs, dangerous goods documentation, commercial invoices, and SLIs is helpful.
• Strong attention to detail and organisational skills.
• Clear communication and problem-solving skills.
• Ability to work collaboratively with internal and external partners.
• Flexibility for possible weekend coverage as needed.

Responsibilities

• Review shipment details and confirm cargo check-in.
• Prepare, review, and process air export documentation.
• Identify missing or conflicting shipment information and follow up with Customer Care teams or other partners.
• Request bookings and coordinate with gateway teams.
• Link shipments to flights and update systems accurately.
• Support export customs-related processes through AEXUS.
• Prepare house documentation and support pickup coordination.
• Assist with pickup billing and flight requests.
• Review commercial invoices, SLIs, and dangerous goods information for accuracy.
• Monitor shipments, follow up on deviations, and elevate issues as needed.
• Collaborate with gateways, warehouses, customs teams, carriers, vendors, and internal partners.
• Support process improvement, system utilization, cost optimisation, and compliance with regulatory, industry, and Kuehne+Nagel standards

Skills

Air export

Logistics ops

Attention to detail

Teamwork

Communication

Tools

AEXUS

Job description

Kuehne+Nagel is seeking an experienced air export coordinator in the United States to manage shipment details, documentation, and bookings within a fast-paced freight logistics environment.

You will collaborate with gateways, customs, and internal teams to ensure accurate data, timely updates, and compliant handling of shipments, including dangerous goods and invoicing. Weekend coverage may be required.