Export Logistics CSR (Temp-to-Perm)

Creative Solutions Services, LLC; Watertown (CT); On-site; USD 36,000 - 39,000; Full time

Job summary

Creative Solutions Services, LLC is seeking a customer service professional to be the front line for clients, answering questions and guiding product and order-related inquiries. You will process orders in the ERP system, coordinate shipping, and maintain accurate customer records.

You will work closely with sales, production, and shipping teams to ensure on-time delivery, accurate pricing, and high customer satisfaction; familiarity with export paperwork is a plus.

Qualifications

• 3 to 5 years in a Customer Service role.
• Experience in manufacturing or distribution environment preferred.
• Effective problem solving related to customer concerns.
• Experience coordinating trucks and export paperwork is a plus.
• Proficient with MS Office and ERP systems.

Responsibilities

• Review and process orders from a customer request into the ERP system, with accuracy and completeness in regards to information and pricing.
• Routinely communicate directly with customers, providing prompt and accurate product information, delivery and availability, order and shipping status, order changes, customer returns and discrepancies.
• Monitor the progress of scheduled orders to ensure customer expectations are met, commitments are kept and delivery schedule is achieved.
• Maintain customer account master data.
• Create customer specific labels if applicable.
• Administrative duties such as answering the phone, updating records, filing.
• Work closely within department, sales team, production and shipping.
• Support inquiries from the sales team.
• Requests freight quotes and reserve trucks from freight carriers.
• Coordinated pick up with brokers and produce export paperwork, including Bill of Lading, Commercial Invoice, contacting brokers, Certificate of Origin, SDS and country-specific documents.
• Contributes to team goals and with special projects as needed.
• Practice Company Values to enable success with shared purpose.
• This position supports and is accountable for the Quality and Food Safety policies in place by the company.

Skills

Customer service

Order processing

Communication skills

Data entry

Problem solving

Export paperwork

MS Office

ERP systems

Tools

Macola

Synergy ERP

Job description

Creative Solutions Services, LLC is seeking a customer service professional to be the front line for clients, answering questions and guiding product and order-related inquiries. You will process orders in the ERP system, coordinate shipping, and maintain accurate customer records.

You will work closely with sales, production, and shipping teams to ensure on-time delivery, accurate pricing, and high customer satisfaction; familiarity with export paperwork is a plus.