Dispatch & Routing CSR - Customer Service Coordinator

The Home Depot; Johnson Place (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Temco Logistics is seeking a proactive CSR with dispatching/routing experience to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction in our final-mile delivery services.

The ideal candidate will be detail-oriented, organized, and possess strong communication skills, with 1-3 years in a call center or customer service environment. Proficiency in MS Word, Excel and Outlook is required.

Qualifications

• High School Diploma or equivalent.
• Able to pass prescreen requirements for employment.
• Must be proficient in MS Word, MS Excel and Outlook.
• Must be organized and able to prioritize multiple tasks in a busy office setting.
• Bilingual (preferred, but not required)
• 1-3 years of experience in a call center environment.
• Proficient in relevant computer applications.
• Data entry and typing skills.
• Superior listening, verbal, and written communication skills.
• Empathetic & Patient
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters.

Responsibilities

• Assist with open driving routes daily.
• Monitoring drivers and their routes.
• Complete paperwork daily.
• Answering incoming calls and responding to customer concerns.
• Schedule and confirm delivery teams daily.
• Ability to map locations and give directions effectively.
• Prepare paperwork for the following day’s routes.
• Read route sheets thoroughly with the ability to plan trips to save time and fuel.
• Communicate with dispatch and contact customers when needed.
• Communicate with Drivers/Teams to assess their route scheduled and timing of deliveries.
• Ability to professionally communicate with internal staff, external customers, and vendors.

Skills

Call center experience

MS Office Suite

Organizational skills

Active listening

Customer service orientation

Typing speed

Bilingual (preferred)

Education

High School Diploma or equivalent

Tools

MS Word/Excel/Outlook

Job description

Temco Logistics is seeking a proactive CSR with dispatching/routing experience to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction in our final-mile delivery services.

The ideal candidate will be detail-oriented, organized, and possess strong communication skills, with 1-3 years in a call center or customer service environment. Proficiency in MS Word, Excel and Outlook is required.