Customer Service Representative

Creative Solutions Services, LLC; Watertown (CT); On-site; USD 36,000 - 39,000; Full time

Job summary

Creative Solutions Services, LLC is seeking a customer service professional to be the front line for clients, answering questions and guiding product and order-related inquiries. You will process orders in the ERP system, coordinate shipping, and maintain accurate customer records.

You will work closely with sales, production, and shipping teams to ensure on-time delivery, accurate pricing, and high customer satisfaction; familiarity with export paperwork is a plus.

Qualifications

• 3 to 5 years in a Customer Service role.
• Experience in manufacturing or distribution environment preferred.
• Effective problem solving related to customer concerns.
• Experience coordinating trucks and export paperwork is a plus.
• Proficient with MS Office and ERP systems.

Responsibilities

• Review and process orders from a customer request into the ERP system, with accuracy and completeness in regards to information and pricing.
• Routinely communicate directly with customers, providing prompt and accurate product information, delivery and availability, order and shipping status, order changes, customer returns and discrepancies.
• Monitor the progress of scheduled orders to ensure customer expectations are met, commitments are kept and delivery schedule is achieved.
• Maintain customer account master data.
• Create customer specific labels if applicable.
• Administrative duties such as answering the phone, updating records, filing.
• Work closely within department, sales team, production and shipping.
• Support inquiries from the sales team.
• Requests freight quotes and reserve trucks from freight carriers.
• Coordinated pick up with brokers and produce export paperwork, including Bill of Lading, Commercial Invoice, contacting brokers, Certificate of Origin, SDS and country-specific documents.
• Contributes to team goals and with special projects as needed.
• Practice Company Values to enable success with shared purpose.
• This position supports and is accountable for the Quality and Food Safety policies in place by the company.

Skills

Customer service

Order processing

Communication skills

Data entry

Problem solving

Export paperwork

MS Office

ERP systems

Tools

Macola

Synergy ERP

Job description

Temp. to Perm opprortunity!

POSITION SUMMARY

This position is the front line of support for clients and customers, and the incumbent ensures that customers are satisfied with products, services, and features. This position supports customers by providing helpful information, answering questions, and responding to inquiries.

This position supports and is accountable for the Quality and Food Safety policies in place by the company.

ESSENTIAL POSITION RESPONSIBILITIES

• Review and process orders from a customer request into the ERP system, with accuracy and completeness in regards to information and pricing
• Routinely communicate directly with customers, providing prompt and accurate product information, delivery and availability, order and shipping status, order changes, customer returns and discrepancies
• Monitor the progress of scheduled orders to ensure customer expectations are met, commitments are kept and delivery schedule is achieved
• Maintain customer account master data
• Create customer specific labels if applicable
• Administrative duties such as answering the phone, updating records, filing.
• Work closely within department, sales team, production and shipping
• Support inquiries from the sales team
• Requests freight quotes and reserve trucks from freight carriers
• Coordinated pick up with brokers and produce export paperwork. To include Bill of Lading, Commercial Invoice, Contacting brokers, Certificate of Origin, Safety Data Sheets and country specific documents.
• Contributes to team goals and with special projects as needed.
• Practice Company Values to enable success with shared purpose.
• This position supports and is accountable for the Quality and Food Safety policies in place by the company.

CANDIDATE QUALIFICATIONS AND PROFILE

Experience/Knowledge/Skills:

• The successful candidate must possess 3 to 5 years in a Customer Service
• Experience working in a manufacturing or distribution environment is preferred
• Effective problem solving related to customer concerns
• Experience in coordinating trucks and export paperwork a plus
• Proficient PC skills using MS Office and other various computer systems (Macola, Synergy ERP)
• Must be result oriented professional with excellent verbal/written communication skills using diplomacy and discretion as well as the ability to communicate effectively
• Detail oriented and able to multi-task
• Diligent follow up and time management skills
• Dependable team player, collaborative with positive attitude and professional demeanor
• Passionate, energetic and results oriented personality
• Professional demeanor
• Character and integrity

Pay Rate

$26-28/hour

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