Export Documentation

MSC; Miami (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

FSA Program

401K Plan

Wellness Program

Discount Programs

Job summary

MSC Mediterranean Shipping Company USA, Inc. is seeking an on-site Export Documentation Coordinator to provide timely customer service for assigned accounts.

You will liaise with clients, data entry teams, and overseas agencies to ensure accurate bills of lading and responsive support for export shipments. The role requires on-site work five days a week in the designated office with strong attention to detail, organizational skills, and a customer service mindset.

Qualifications

• Bachelor’s degree preferred or equivalent experience
• English: advanced
• Strong attention to details
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great team player
• Knowledge of MS Excel with the ability to learn new software
• Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.

Responsibilities

• Provides general follow up and dedicated customer service on the Export Documentation belonging to the assigned accounts according to customer’s requirements and MSC’s policies.
• Facilitates the approach between clients and MSC USA, acting as a first point of contact for any inquiry related to Export Documentation.
• Communicates clearly with team members regarding workload, customer particulars, and problems.
• Liaises between data entry teams and customers to ensure missing information is received and customer’s requirements are understood via Standard Operating Procedures.
• Provides shipment details and bills of lading to customers when requested.
• Communicates with overseas agencies to ensure corrections can be applied and cargo is available for release.
• Updates bills of lading according to customer’s requests with little to no errors generated.

Skills

Attention to detail

Team player

Time management

Customer service mindset

Education

Bachelor’s degree or equivalent

Tools

MS Excel

Job description

About Us

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.
MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

Job Summary/ Key Responsibilities:

Provides general follow up and dedicated customer service on the Export Documentation belonging to the assigned accounts according to customer’s requirements and MSC’s policies. Facilitates the approach between clients and MSC USA, acting as a first point of contact for any inquiry related to Export Documentation.

• Communicates clearly with team members regarding workload, customer particulars, and problems.
• Liaises between data entry teams and customers to ensure missing information is received and customer’s requirements are understood via Standard Operating Procedures.
• Provides shipment details and bills of lading to customers when requested.
• Communicates with overseas agencies to ensure corrections can be applied and cargo is available for release.
• Updates bills of lading according to customer’s requests with little to no errors generated.
• Presence required on‑site 5 days per week
• Performs other duties as required.

This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.

Qualifications & Key Competencies:

• Bachelor’s degree preferred or equivalent experience
• English: advanced
• Strong attention to details
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great team player
• Knowledge of MS Excel with the ability to learn new software

Preferred Skills, Experience, & Education

• Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.

Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time
• Must be able to commute to the designated office location
• Presence required on‑site 5 days per week

Work Authorization

• Authorization to work in the U.S

What We Offer

• Health, Rx, Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long-term disability benefits
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effectiveday one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match
• Wellness Program initiatives
• CorporatePartner Discount Programs

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information, visit MSC Mediterranean Shipping Company.