On-Site Export Docs Specialist – Global Shipping

MSC; Tempe (AZ); Presencial; USD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental & Vision Insurance

Life Insurance

Long-term disability

Flexible Spending Accounts

401K Plan

Wellness Program

Discount Programs

Descripción de la vacante

MSC Mediterranean Shipping Company USA is seeking an on-site Export Documentation Associate to provide general follow-up and dedicated customer service for export documentation. This role acts as the first point of contact for inquiries and coordinates with data entry teams and overseas agencies to ensure accurate shipment details and bills of lading.

The position requires a Bachelor’s degree or equivalent experience, advanced English, strong attention to detail, and the ability to manage tight

Formación

• Bachelor’s degree preferred or equivalent experience.
• Advanced English required.
• Strong attention to details.
• Excellent problem-solving abilities.
• Organized, efficient, and able to manage time effectively.
• Strong customer service mindset, focused, and responsive.
• Ability to work under tight deadlines.
• Great team player.

Responsabilidades

• Communicates clearly with team members regarding workload, customer particulars, and problems.
• Liaises between data entry teams and customers to ensure missing information is received and customer’s requirements are understood via Standard Operating Procedures.
• Provides shipment details and bills of lading to customers when requested.
• Communicates with overseas agencies to ensure corrections can be applied and cargo is available for release.
• Updates bills of lading according to customer’s requests with little to no errors generated.
• Performs other duties as required.

Conocimientos

Bachelor’s degree or equivalent exp

English: advanced

Attention to detail

Problem solving

Time management

Customer service mindset

Work under tight deadlines

Team player

Educación

Bachelor’s degree or equivalent exp

Herramientas

MS Excel

Descripción del empleo

MSC Mediterranean Shipping Company USA is seeking an on-site Export Documentation Associate to provide general follow-up and dedicated customer service for export documentation. This role acts as the first point of contact for inquiries and coordinates with data entry teams and overseas agencies to ensure accurate shipment details and bills of lading.

The position requires a Bachelor’s degree or equivalent experience, advanced English, strong attention to detail, and the ability to manage tight