Export Document Coordinator

DHL Germany; Laredo (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

DHL Germany in Laredo, TX seeks a Documentation Specialist to handle screening requests, classify products, and create export documents in compliance with US government shipping regulations.

You will coordinate with freight forwarders, maintain records, and deliver excellent customer service to International clients. Requires a high school diploma and attention to detail.

Qualifications

• High School Diploma or equivalent required.
• Experience with export documentation preferred.
• Strong attention to detail and data accuracy.

Responsibilities

• Maintain monthly measurement log by number of shipments, hand carries, miscellaneous, and transport order.
• Comply with International customs shipping regulations.
• Create systemic transactions for export documentation, including International Invoices and Inter-company invoices.
• Coordinate forwarding of information to destination freight forwarder for crated and hand carry shipments.
• Secure, maintain, and ensure the facilitation of document retention storage.
• Provide customer service as liaison to facilitate issue resolution with International customers.
• Clarify complaints, determine causes, propose solutions, expedite corrections or adjustments, and follow up to ensure resolution.
• Prepare and distribute documented correspondence accurately and timely.
• Input data as requested on a timely basis.
• Check data entry and documentation for accuracy.

Skills

Customer service

Data entry

Export documentation

Education

High School Diploma or Equivalent

Job description

Shift Hours: Mon, Thurs, Fri, Sat, Sun:

Monday, 3:30 pm –; 12:00 am

Thursday, 3:30 pm –; 12:00 am

Friday, 3:30 pm –; 12:00 am

Saturday, 8:00 am –; 4:30 pm

Sunday, 8:00 am –; 4:30 pm

Role Purpose:

Responsible for screening requesting and recipient customers, identifying and classifying products, the creation of export documentation, and facilitation of the documented information accurately to ensure the customer complies with US government shipping regulations.

Key Accountabilities:

• Maintain monthly measurement log by number of shipments, hand carries, miscellaneous, and transport order.
• Comply with International customs shipping regulations.
• Create systemic transactions for export documentation, which include International Invoices, Inter-company invoices, and the unblocking process for invoices, to meet the regulations of export compliance.
• Forwarding of information to the destination freight forwarder of all crated and hand carry shipments.
• Securing, maintaining, and ensuring the facilitation of document retention storage.
• Provide customer service in acting as the liaison to facilitate issue resolution with International customers.
• Resolve product or service problems by clarifying the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Prepares and distributes documented correspondence accurately and timely.
• Input data as requested on a timely basis
• Check data entry and documentation for accuracy.

Required Education and Experience:

• High School Diploma or Equivalent

Our Organization is an equal opportunity employer.