Operations Specialist

Talentify; Florence (KY); On-site; USD 42,000 - 65,000; Full time

Job summary

Talentify is seeking an experienced freight forwarder to review and prepare export/import documents, coordinate shipments, and ensure accurate billing and compliance. The role emphasizes customer service and clear communication with carriers, clients, and colleagues.

Ideal candidates will have knowledge of US customs regulations, LC procedures, and a background in FCL/LCL operations, with 2+ years of export experience and a bachelor's degree preferred.

Qualifications

• Knowledge of US Customs Regulations for exports and basic imports.
• Familiar with country requirements and letter of credit knowledge preferred.
• Strong transportation background including FCL/LCL, routing and documentation.
• Ability to work in a fast paced, demanding environment.
• Excellent verbal and written communication skills.
• Export experience of 2+ years.

Responsibilities

• Review export and import documents for accuracy.
• Prepare and present Letters of Credit documents.
• Dispatch import/export loads and confirm delivery to carrier or consignee.
• Track shipments and advise clients of schedule changes.
• Prepare export documents, file AES/AMS/ISF/ACI as applicable, and process entries.
• Ensure timely distribution of transport documents and billing.
• Negotiate rates with carriers and provide quotes to customers.
• Collaborate with Branch Manager to resolve client issues.
• Communicate clearly with all parties in a transaction.
• Provide outstanding customer service.

Skills

US Customs Regulations knowledge

Country Requirements competence

Letter of Credit knowledge

Transportation background (FCL/LCL,9)

Verbal and written communication

Export experience 2+ years

Fast-paced environment ability

Education

Bachelor's degree

High school diploma beneficial

Job description

Position duties and responsibilities:

• Review export and import documents for accuracy
• Prepare and present Letter of Credit Documents
• Dispatch import and export loads and cargo pick-ups, confirm cargo delivered to carrier or cosignee
• Track import and export shipments and advise customer of potential schedule changes if applicable for the client
• Prepare export documents, file AES and Bill of Lading Instructions, file AMS/ISF/ACI if applicable, process entries prior to vessel and customs cut-offs.
• Ensure timely distribution of transport documents and billing of freight
• Negotiate rates with carriers, utilize MAO rate management systems to quote via our service contracts and provide quotes to customers
• Problem solve with the Branch Manager when situations arise that can or do negatively effect our clients and their customers
• Communicate with all parties in a transaction in a clear, concise, professional manner
• Above all, provide outstanding, uncompromising customer service

Requirements

• Knowledge of US Customs Regulations regarding US Exports and basic knowledge of imports
• Country Requirements competence
• Letter of Credit knowledge and experience preferred
• Good transportation background, FCL, LCL, rating, routing, documentation
• Ability to work in a fast paced demanding environment
• Excellent verbal and written communication skills
• Export experience minimum 2+ years
• High school diploma, 2 or 4 year college degree beneficial

Qualifications

Education

Required

Bachelors

Experience

Required3 years

Freight Forwarding industry experience

Behaviors

Required

• Team Player:Works well as a member of a group
• Loyal:Shows firm and constant support to a cause
• Leader:Inspires teammates to follow them
• Enthusiastic:Shows intense and eager enjoyment and interest
• Detail Oriented:Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated:Devoted to a task or purpose with loyalty or integrity

Motivations

Required

• Ability to Make an Impact:Inspired to perform well by the ability to contribute to the success of a project or the organization
• Growth Opportunities:Inspired to perform well by the chance to take on more responsibility
• Goal Completion:Inspired to perform well by the completion of tasks
• Flexibility:Inspired to perform well when granted the ability to set your own schedule and goals
• Financial:Inspired to perform well by monetary reimbursement

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.