Export Document Coordinator

DHL Supply Chain; Laredo (TX); On-site; Confidential; Full time

Job summary

DHL Supply Chain in the United States is seeking a Compliance and Export Documentation Specialist to screen requests, classify goods, and prepare export paperwork to ensure adherence to US government shipping regulations.

You will coordinate with customers, forwarders, and internal teams, maintain records, and handle data entry and accuracy across invoices and shipments while delivering responsive service.

Qualifications

• High School Diploma or Equivalent is required.

Responsibilities

• Screen requests and recipients, identify and classify products, and prepare export documentation to comply with US government shipping regulations.
• Maintain monthly measurement logs by shipments, hand carries, and transport orders.
• Comply with international customs shipping regulations.
• Create systemic transactions for export documentation including international and inter-company invoices.
• Coordinate with destination freight forwarders for crated and hand carry shipments.
• Ensure document retention and storage is compliant.
• Provide customer service as liaison to resolve issues with international customers.
• Clarify customer complaints, determine causes, propose and implement solutions, and follow up to ensure resolution.
• Prepare and distribute documented correspondence accurately and promptly.
• Input data timely and verify data entry accuracy.

Education

High School Diploma or Equivalent

Job description

Shift Hours: Mon, Thurs, Fri, Sat, Sun:
Monday, 3:30 pm –; 12:00 am
Thursday, 3:30 pm –; 12:00 am
Friday, 3:30 pm –; 12:00 am
Saturday, 8:00 am –; 4:30 pm
Sunday, 8:00 am –; 4:30 pm

Role Purpose

Responsible for screening requesting and recipient customers, identifying and classifying products, the creation of export documentation, and facilitation of the documented information accurately to ensure the customer complies with US government shipping regulations.

Key Accountabilities

• Maintain monthly measurement log by number of shipments, hand carries, miscellaneous, and transport order.
• Comply with International customs shipping regulations.
• Create systemic transactions for export documentation, which include International Invoices, Inter-company invoices, and the unblocking process for invoices, to meet the regulations of export compliance.
• Forwarding of information to the destination freight forwarder of all crated and hand carry shipments.
• Securing, maintaining, and ensuring the facilitation of document retention storage.
• Provide customer service in acting as the liaison to facilitate issue resolution with International customers.
• Resolve product or service problems by clarifying the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Prepares and distributes documented correspondence accurately and timely.
• Input data as requested on a timely basis
• Check data entry and documentation for accuracy.

Required Education and Experience

• High School Diploma or Equivalent

Our Organization is an equal opportunity employer.