Experiential Retail Associate - Flexible Schedule

Mattel, Inc.; Chicago (IL); On-site; USD 23,000 - 27,000; Full time

Job summary

American Girl Retail Chicago, a division of Mattel, is seeking a dedicated Sales Department Clerk to deliver prompt, friendly service in a dynamic specialty retail environment.

You will assist customers, process transactions, upsell products, and help maintain store events while supporting the team with a flexible schedule including days, nights, and weekends. This role contributes to creating memorable shopping experiences and upholding Mattel's values of respect and inclusion.

Qualifications

• Sales experience in the specialty retail or service industry preferred.
• Must possess basic computer skills; some experience using a POS System, preferable.
• Must be willing to work a flexible retail schedule, including days, nights, and weekends.
• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.

Responsibilities

• Approach, acknowledge and assist customers promptly; handle multiple customers effectively.
• Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions, and directing customers to merchandise, suggestive upselling, and awareness of product availability.
• Share information on store events, promotions, and activities with customers.
• Promptly and accurately process all point-of-sale transactions.
• Help resolve customer problems and make suggestions/share product knowledge to turn returns into exchanges.
• Communicate merchandise and service needs to management on timely basis.
• Provide assistance to accomplish team and company goals.

Skills

Sales experience

Basic computer skills

Flexibility in schedule

Growth mindset

Tools

POS System

Job description

American Girl Retail Chicago, a division of Mattel, is seeking a dedicated Sales Department Clerk to deliver prompt, friendly service in a dynamic specialty retail environment.

You will assist customers, process transactions, upsell products, and help maintain store events while supporting the team with a flexible schedule including days, nights, and weekends. This role contributes to creating memorable shopping experiences and upholding Mattel's values of respect and inclusion.