Experiential Retail Associate: Inspire Guests & Upsell

Mattel; Dallas (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

American Girl Retail Store in Dallas seeks a dynamic Sales Department Clerk (Retail Associate). This role reports to the Sales Manager and delivers prompt, friendly sales assistance in a customer-focused environment.

You will upsell, share product knowledge, process transactions, and help resolve issues to turn returns into exchanges. Flexibility, basic computer skills, and a willingness to work weekends are required; Mattel offers an inclusive culture and growth opportunities.

Qualifications

• Sales experience in specialty retail or service preferred.
• Basic computer skills; experience with a POS system preferred.
• Willing to work a flexible retail schedule, including weekends.
• Growth mindset: curious, continuous learning, embraces challenges.

Responsibilities

• Approach, acknowledge and assist customers promptly; handle multiple customers effectively.
• Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions, and directing customers to merchandise, suggestive upselling, and awareness of product availability.
• Share information on store events, promotions, and activities with customers.
• Promptly and accurately process all point-of-sale transactions.
• Help resolve customer problems and make suggestions/share product knowledge to turn returns into exchanges.
• Communicate merchandise and service needs to management on timely basis.
• Provide assistance to accomplish team and company goals.

Skills

Sales experience

POS familiarity

Flexible schedule

Growth mindset

Tools

POS System

Job description

American Girl Retail Store in Dallas seeks a dynamic Sales Department Clerk (Retail Associate). This role reports to the Sales Manager and delivers prompt, friendly sales assistance in a customer-focused environment.

You will upsell, share product knowledge, process transactions, and help resolve issues to turn returns into exchanges. Flexibility, basic computer skills, and a willingness to work weekends are required; Mattel offers an inclusive culture and growth opportunities.