Experiential CX Manager - Luxury Brand Events

Saks Fifth Avenue Llc; United States; On-site; USD 75,000 - 94,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Voluntary benefits

Job summary

Neiman Marcus is seeking a dynamic leader to elevate luxury brand experiences while driving sales and client engagement across stores and markets. You will design and execute high-impact events, manage budgets, and collaborate with Marketing, Merchants, and Store Leadership to deliver measurable ROI.

The role emphasizes strategic partnerships with philanthropic organizations, social groups, and corporate partners, plus a strong focus on MVC health and client relationships.

Qualifications

• 4+ years of relevant experience.
• History of building, leading, motivating, and coaching teams.
• Ability to synthesize data to determine relevant actions.
• Experience presenting at the executive level.
• Proficiency with tools including social media, Google Suite, Tableau, and CONNECT.
• Experience with InDesign.
• Willingness to travel and flexible schedule.

Responsibilities

• Develop detailed action plans for events applicable to stores and manage execution in partnership with Selling Managers, Group Managers, Corporate Special Events, Client Development, and Senior Store Leadership.
• Manage the scheduling, budgeting, internal and external communications, planning, production, breakdown, wrap up, and reporting of each event.
• Plan seasonal events calendar across Market / Metroplex in collaboration with Corporate Brand Experience, Merchants, Communications, Marketing, Creative, and brand partners.
• Partner with Regional Director to create seasonal strategies to support business.
• Develop community relationships with philanthropic organizations, social groups, and corporate partnerships.
• Generate excitement around the Brand by creating inviting and compelling activations and events; balance this with a commercial mindset to help events generate both short‑ and long‑term ROIs with clear selling goals and appropriate Associate follow up.
• Cultivates relationships with all client segments within the store/market
• Engage directly with clients, as appropriate, in support of client development efforts
• Monitors Client Relationship KPIs (e.g., trips frequency, spending tier migration, engagement/building relationships) for new and existing MVC customers
• Drives all Client Relationship‑specific initiatives in Store or Market in partnership with GM and Store Leadership team
• Identify opportunities to deepen relationships with top clients for Private Client Relations (PCR) programs and experiences
• Serve as a strategic business partner to the General Manager and DSEs owning overall store MVC health, working collaboratively to achieve and exceed MVC & store targets.
• Surfaces Top Client Liabilities to GM and develops strategy to anniversary large ticket sales from LY in partnership with key associates and store leaders.
• Monitor and analyze weekly store and divisional customer performance (sales, count, trips, $/Customer) and inform real‑time strategy adjustments.
• Oversight and ownership of client relationship initiative results and execution

Skills

Team leadership

Data synthesis

Executive presentation

Experience >=4 years

Luxury retail experience

Strategic relationship building

Tools

Google Suite

Tableau

CONNECT

InDesign

Social media tools

Job description

Neiman Marcus is seeking a dynamic leader to elevate luxury brand experiences while driving sales and client engagement across stores and markets. You will design and execute high-impact events, manage budgets, and collaborate with Marketing, Merchants, and Store Leadership to deliver measurable ROI.

The role emphasizes strategic partnerships with philanthropic organizations, social groups, and corporate partners, plus a strong focus on MVC health and client relationships.