Luxury Client Relationships Lead

Neiman Marcus; Coral Gables (FL); On-site; USD 71,000 - 89,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) retirement plan

Employee discount

Job summary

Neiman Marcus seeks a Customer Relationship Manager to design and execute localized growth strategies, leading Sales Associates to deepen client relationships and increase lifetime value across shopping channels.

The role emphasizes data-driven decision making, coaching of a luxury retail team, and adoption of clienteling technologies like Connect CRM to optimize VIP experiences and spend migration.

Qualifications

• 4-7 years of experience in luxury retail, hospitality, or premium client relations.
• Bachelor's degree in Business, Marketing, Luxury Brand Management, or an equivalent combination of education and professional experience.
• Demonstrated experience in coaching, training, and motivating a diverse team of independent sales professionals to meet performance goals.
• Advanced analytical and business acumen, with strong proficiency in Excel and the ability to translate complex data dashboards into clear directives.
• Exceptional communication and interpersonal skills for presenting insights to store executives and building rapport with high-net-worth individuals.
• Flexible to work a retail schedule including evenings, weekends, and holidays.
• Physical capability to navigate a multi-level luxury retail floor and lift up to 10 pounds.

Responsibilities

• Manage Top-Tier Portfolios: serve MVC-focused strategies for retention, spend migration, and portfolio growth.
• Drive Client Development Strategy: deploy tactical roadmap to achieve client KPIs and align with events.
• Analyze and Optimize KPIs: monitor clienteling metrics and translate data into actions.
• Lead Store-Wide Initiatives: roll out corporate Client Development programs with GM and Leaders.
• Champion Clienteling Technology: lead Connect app usage and CRM for deeper insights.
• Elevate VIP Experiences: identify high-potential clients for Private Client Relations programs.
• Enhance In-Store Activations: integrate clienteling goals into events and VIP experiences.
• Engage High-Value Clients: interact with top clients during activations and support sales.

Skills

CRM strategies

Clienteling

Coaching and training

Data analysis

High-net-worth relationships

Retail leadership

Education

Bachelor's degree in Business, Marketing, Luxury Brand Management

Tools

Excel

Connect CRM app

CRM software

Job description

Neiman Marcus seeks a Customer Relationship Manager to design and execute localized growth strategies, leading Sales Associates to deepen client relationships and increase lifetime value across shopping channels.

The role emphasizes data-driven decision making, coaching of a luxury retail team, and adoption of clienteling technologies like Connect CRM to optimize VIP experiences and spend migration.