Account Representative

Williams & Fudge, Inc.; Rock Hill (SC); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits

Opportunities for advancement

Supportive work environment

Job summary

A financial services company in Rock Hill, SC is seeking an Account Representative to join their third-party collections team. The ideal candidate will manage accounts, resolve outstanding balances, and maintain client relationships while ensuring compliance with laws and company policies. Strong communication, negotiation skills, and organizational abilities are essential. This position offers a supportive work environment and opportunities for professional growth.

Qualifications

• Proven experience in collections or accounts receivable.
• Ability to handle difficult conversations with professionalism.
• Knowledge of relevant laws governing debt collection.

Responsibilities

• Contact delinquent accounts to collect outstanding payments.
• Negotiate payment arrangements and settlement options.
• Maintain accurate records of collection activities.

Skills

Collections experience

Strong communication skills

Negotiation skills

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Collection software

Microsoft Office Suite

Job description

Description

Account Representative – Third-Party Collections

We are seeking a dedicated and detail-oriented Account Representative to join our third-party collections team. This role offers an excellent opportunity to contribute to our company's success by managing accounts, resolving outstanding balances, and maintaining positive relationships with clients. If you are motivated, customer-focused, and possess strong communication skills, we encourage you to apply.

Key Responsibilities

• Contact delinquent accounts via phone, email, or written correspondence to collect outstanding payments
• Negotiate payment arrangements and settlement options with clients
• Maintain accurate records of all collection activities and account statuses
• Analyze account information to determine appropriate collection strategies
• Collaborate with internal teams and third-party agencies to resolve complex cases
• Ensure compliance with all relevant laws and company policies during collection processes
• Provide exceptional customer service while maintaining professionalism and empathy

Skills and Qualifications

• Proven experience in collections, accounts receivable, or related financial roles
• Strong communication and negotiation skills
• Ability to handle difficult conversations with professionalism and tact
• Excellent organizational and time-management skills
• Knowledge of relevant laws and regulations governing debt collection
• Proficiency in collection software and Microsoft Office Suite
• High school diploma or equivalent; additional education or certifications in finance or collections is a plus

Join our dynamic team and be part of a company that values integrity, teamwork, and professional growth. We offer a supportive work environment, opportunities for advancement, and comprehensive benefits to help you succeed.