Service Advisor

hond; Ames (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision plans

401(k) Retirement Plan

Job summary

Honda of Ames is seeking a Service Advisor to greet customers, identify vehicle concerns and prepare repair orders and estimates. You will review maintenance needs, explain pricing and timelines, and obtain approvals.

Coordinate with technicians and keep customers informed through delivery and follow-up. Applicants should have at least 1 year in automotive service or related roles, familiarity with CDK/ADP/Reynolds & Reynolds, and a valid driver's license.

Qualifications

• 1+ years of experience in automotive service, dealership operations or customer-facing roles.
• Familiarity with dealership management systems such as CDK, ADP or Reynolds & Reynolds.
• Working knowledge of automotive repair terminology and multi-point inspections; valid driver's license.

Responsibilities

• Greet service customers and identify vehicle concerns.
• Create accurate repair orders and service estimates.
• Review maintenance needs, pricing and repair timelines; obtain customer approval.
• Coordinate repair progress with technicians and keep customers updated.

Skills

Customer service

Dealership ops

Repair orders

Service coordination

Customer communication

Tools

CDK

ADP

Reynolds & Reynolds

Job description

Dealership:L0190 Honda of AmesHonda of AmesInterested in Joining Lithia & Driveway as a? Service Advisor Let's Stay Connected!We're always interested in hearing from experienced individuals who want to build a career in automotive and help us deliver Auto Done Easy for our customers. This evergreen posting is an opportunity to express your interest in future openings across our dealership network. While we may not have an immediate opportunity available, we encourage you to apply and join our talent community for consideration as positions become available.Pay: To be discussed during in-person interviewsSchedule: We ask that you have open availability to support dealership operations and customer demand. You will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak sales periods and key opportunities for maximizing earnings.Reports to: Service ManagerWhy Join Our Team?Join a highly rated Honda dealership recognized by customers for knowledgeable service.Be part of a team known for creating smooth, positive customer experiences across sales and service.Represent the trusted Honda brand while serving customers throughout Ames and the surrounding Central Iowa communities.Work in a customer-focused dealership environment where teamwork, efficiency, and relationships matter.Build your automotive career with a team that has earned thousands of positive customer reviews and repeat business.What You'll DoGreet service customers and identify vehicle concernsCreate accurate repair orders and service estimatesReview maintenance needs, pricing, and repair timelinesObtain customer approval for recommended repairsCoordinate repair progress with Service TechniciansKeep customers updated through vehicle deliveryWhat You'll Bring1+ years of experience in automotive service, dealership operations, customer service, or a related customer-facing roleManage repair orders, service estimates, and customer authorizationsComfortable explaining vehicle maintenance recommendations, pricing, and service timelines to customersCoordinate multiple active repair orders between customers and Automotive Service TechniciansFamiliarity with dealership management systems such as CDK, ADP, Reynolds & Reynolds, or similar softwareWorking knowledge of basic automotive repair terminology, and multi-point inspectionsMaintain accurate customer, vehicle, and service documentation in a service departmentValid driver's license and acceptable driving recordTotal RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.