Experienced Service Advisor | Lead Customer Experience

Lou Fusz Automotive Network; Moline (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical plan

Life Insurance

401k Plan

Voluntary Benefits

Sick Leave

Vacation

Funeral Leave

Pension Plan

Uniforms

Job summary

The Lou Fusz Kia of Moline is seeking an experienced Service Advisor to join our service team in a full-time role. Work in a modern, heated and air-conditioned shop with the latest technology and facilities in Moline, Illinois.

We value dependable, motivated individuals who excel in customer service, communications, and team collaboration. Comprehensive benefits and growth opportunities are offered in a supportive, family-owned company.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Clean driving record.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Excellent communication with customers

Professional appearance

Clean driving record

Job description

The Lou Fusz Kia of Moline is seeking an experienced Service Advisor to join our service team in a full-time role. Work in a modern, heated and air-conditioned shop with the latest technology and facilities in Moline, Illinois.

We value dependable, motivated individuals who excel in customer service, communications, and team collaboration. Comprehensive benefits and growth opportunities are offered in a supportive, family-owned company.