Experienced Service Advisor | Lead Customer Experience

Lou Fusz Automotive Network

Moline (IL)

On-site

USD 42,000 - 52,000

Full time

7 days ago
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Benefits offered by this job

Medical plan
Life Insurance
401k Plan
Voluntary Benefits
Sick Leave
Vacation
Funeral Leave
Pension Plan
Uniforms

Job summary

The Lou Fusz Kia of Moline is seeking an experienced Service Advisor to join our service team in a full-time role. Work in a modern, heated and air-conditioned shop with the latest technology and facilities in Moline, Illinois.

We value dependable, motivated individuals who excel in customer service, communications, and team collaboration. Comprehensive benefits and growth opportunities are offered in a supportive, family-owned company.

Qualifications

  • Organized and friendly personality.
  • Demonstrated ability to manage others.
  • Time management skills.
  • Fantastic communication skills with customers.
  • Professional, well-groomed personal appearance.
  • Clean driving record.

Responsibilities

  • Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Ensures that the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently

Skills

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Excellent communication with customers
Professional appearance
Clean driving record

Job description

The Lou Fusz Kia of Moline is seeking an experienced Service Advisor to join our service team in a full-time role. Work in a modern, heated and air-conditioned shop with the latest technology and facilities in Moline, Illinois.

We value dependable, motivated individuals who excel in customer service, communications, and team collaboration. Comprehensive benefits and growth opportunities are offered in a supportive, family-owned company.

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