Automotive Service Advisor — Build Lasting Customer Relationships

Lou Fusz Automotive Network; St. Louis (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision reimbursement

Company-paid Life Insurance

Company-paid Long-Term Disability

401(k) plan with company match

Paid vacation

Paid holidays

Personal time off

Bereavement leave

Employee discounts

Employee referral bonus

Academy training and professional dev.

Manufacturer training

Opportunities for advancement

Team-oriented work environment

Job summary

Lou Fusz Kia in Creve Coeur seeks an Automotive Service Advisor to connect customers with our Service Department, ensuring they feel informed, valued, and confident in the care their vehicle receives.

You will greet customers, document concerns, write repair orders, explain estimates, and coordinate with technicians to ensure timely, accurate service. We offer comprehensive benefits, training, and opportunities for advancement.

Qualifications

• Previous automotive service advisor or dealership service experience preferred.
• Strong automotive knowledge and the ability to understand and explain vehicle repairs and maintenance.
• Excellent verbal and written communication skills.
• Outstanding customer service and relationship-building abilities.
• Willingness to participate in manufacturer and dealership training.
• A valid driver's license and clean driving record.
• Willingness to submit to a pre-employment drug screen and background check.

Responsibilities

• Greet customers promptly and professionally when they arrive for service.
• Build lasting relationships with customers and provide an exceptional service experience.
• Listen carefully to customer concerns and accurately document vehicle symptoms and requested services.
• Perform thorough vehicle walk-arounds and identify potential maintenance or service needs.
• Write clear and accurate repair orders based on customer concerns and technician recommendations.
• Communicate repair and maintenance recommendations in a way that customers can easily understand.
• Provide customers with accurate estimates of parts, labor, and anticipated completion times.
• Review technician findings and recommendations with customers.
• Obtain customer authorization before additional work is performed.
• Communicate regularly with customers regarding the status of their vehicle.
• Coordinate with Technicians, Parts personnel, and Service Management to ensure repairs are completed efficiently and correctly.
• Monitor repair orders and follow up on delayed or additional repairs.
• Explain completed repairs and recommended maintenance at vehicle delivery.
• Review invoices and ensure customers understand charges and work performed.
• Schedule future maintenance and service appointments.
• Follow up with customers after service visits to ensure satisfaction.
• Maintain accurate customer and vehicle records.
• Promote recommended maintenance, service specials, manufacturer campaigns, warranties, and other available services.
• Meet or exceed established customer satisfaction, sales, productivity, and performance goals.
• Handle customer concerns professionally and work toward effective resolutions.
• Stay current on vehicle technology, manufacturer requirements, service procedures, and dealership policies.
• Properly utilize dealership systems, technology, and communication tools.
• Maintain a clean, organized, and professional work environment.
• Follow all company safety policies and procedures.
• Perform other duties as assigned by management.

Skills

Strong automotive knowledge

Excellent verbal and written comunicat

Outstanding customer service

Strong organizational skills

multitasking

Follow-up skills

Valid driver's license

Willingness to train

Job description

Lou Fusz Kia in Creve Coeur seeks an Automotive Service Advisor to connect customers with our Service Department, ensuring they feel informed, valued, and confident in the care their vehicle receives.

You will greet customers, document concerns, write repair orders, explain estimates, and coordinate with technicians to ensure timely, accurate service. We offer comprehensive benefits, training, and opportunities for advancement.