Experienced Service Advisor $65,000 - $100,000 per year

Mills Automotive Group; Harvey (LA); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

401k Plan

Paid training

Vacation Time

Vehicle discounts

Job summary

An automotive service provider in Harvey is seeking an Experienced Service Advisor to manage customer relationships and vehicle service needs. The role offers a salary between $65,000 and $100,000 per year and includes benefits such as medical coverage and vehicle discounts. Candidates should possess strong communication skills, organizational abilities, and a friendly demeanor.

Qualifications

• Excellent communication skills and ability to be a team player.
• Trainable with a professional appearance.
• Ability to minimize and redirect customers frustrations.

Responsibilities

• Perform service drive walk around inspections of customer vehicles.
• Interact with customers to determine immediate service needs.
• Serve as a liaison between technicians and customers.
• Write and verify accurate repair orders.

Skills

Excellent communication skills

Customer handling skills

Strong organizational skills

Technical certification

Outgoing and friendly personality

Education

Manufacturer training certifications

Job description

Overview

Experienced Service Advisor role at Mills Automotive Group. Salary range: $65,000 - $100,000 per year. This range is provided by Mills Automotive Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$85,000.00/yr - $100,000.00/yr

HERE WE GROW AGAIN! Honda of Harvey needs customer friendly service advisors to help with our growing service department. The service advisor helps customers care for their cars by conveying the value of maintaining their vehicles in accordance with the manufacturer’s guidelines. The service advisor must establish and maintain positive relationships with our clients. Top Performing Advisors can earn $85,000 - $100,000 a year.

What you do

• Perform service drive walk around inspections of customer vehicles and apply proper resources to accurately identify, verify and communicate clients\' service needs. Record them along with current vehicle and client information on the repair order.
• Interact with customers to determine immediate service needs.
• Serve as a liaison between technicians and customers.
• Provide excellent customer service experience.
• Review service history, multipoint inspection results and recommend service to clients.
• Write and verify accurate repair orders and include supporting documentation to complete manufacturer’s warranty claims.

Support service department goals

• Improving sales of labor, parts, and accessories.
• Administer new and used vehicle warranty repairs in accordance with manufacturers requirements.
• Verify vehicle services are performed correctly upon completion by inspecting the vehicle prior to returning to customer.
• Perform an active vehicle delivery with customer when work is completed.
• Build and maintain knowledge of products and services via on-the-job activities and completion of manufacturer training.

Successful attributes and skills

• Excellent communication skills and ability to be a team player.
• Ability to minimize and redirect customers frustrations.
• Trainable.
• Outgoing and friendly personality with great customer handling skills.
• Professional appearance.
• Strong organizational skills.
• Technical certification a plus.
• Manufacturer training certifications.

Compensation and benefits

• Salary range between $65k-$100K.
• Base range will be determined by competitive market rate for your skills, experience and performance.
• Bonuses are a part of your total compensation and will be based on achievement of specific business goals.
• Medical, Dental and Vision Plans.
• Vacation Time.
• 401k Plan.
• Paid training.
• Vehicle discounts.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other
• Industries: Motor Vehicle Manufacturing