Service Manager

Mills Automotive Group; Pineville (NC); On-site; USD 144,000 - 176,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement savings plan

Paid time off

Professional growth opportunities

Supportive work environment

Job summary

A leading automotive dealership in Charlotte, NC, is seeking an experienced Service Manager to oversee operations in the service department. The ideal candidate will ensure high customer satisfaction, manage a team of service advisors and technicians, and drive the performance of the service division with a competitive compensation package of $160,000. This role offers opportunities for professional growth and a supportive work environment.

Qualifications

• Proven experience in automotive service management or a similar leadership role.
• Strong knowledge of automotive service processes and repair standards.
• Detail-oriented with strong organizational and problem-solving skills.

Responsibilities

• Manage daily operations of the service department to maximize efficiency and customer satisfaction.
• Lead, coach, and develop a team of service advisors and technicians.
• Ensure service quality and timely completion of repairs and maintenance.
• Build and nurture strong relationships with customers to promote repeat business.

Skills

Interpersonal skills

Communication skills

Organizational skills

Problem-solving skills

Leadership

Tools

Service management software

Job description

Service Manager – Mills Automotive Group

We are seeking an experienced and motivated Service Manager to join our team at Mills Automotive Group in Charlotte, NC. The ideal candidate will oversee daily operations within our service department, ensuring high customer satisfaction and efficient workflow.

Base Pay Range

$160,000.00/yr – $160,000.00/yr

Responsibilities

• Manage daily operations of the service department to maximize efficiency and customer satisfaction.
• Lead, coach, and develop a team of service advisors and technicians.
• Ensure service quality and timely completion of repairs and maintenance.
• Maintain strict adherence to safety and compliance regulations.
• Build and nurture strong relationships with customers to promote repeat business and positive reviews.
• Develop and implement strategies to improve service department performance and profitability.
• Coordinate with parts, sales, and other departments to optimize overall dealership operations.

Requirements

• Proven experience in automotive service management or a similar leadership role.
• Strong knowledge of automotive service processes and repair standards.
• Excellent interpersonal and communication skills.
• Ability to lead and motivate a diverse team.
• Detail-oriented with strong organizational and problem-solving skills.
• Proficiency with service management software and related technology.
• Valid driver’s license and ability to work in Charlotte, NC.

Benefits

• Competitive annual compensation of $160,000.00, paid semi-monthly.
• Health, dental, and vision insurance plans.
• Retirement savings plan options.
• Paid time off and holiday benefits.
• Opportunities for professional growth and development.
• Supportive and inclusive work environment.

About Mills Automotive Group

Mills Auto Group is a leading automotive dealership located in Charlotte, NC, committed to providing outstanding service and value to our customers. With a strong reputation built on integrity and customer satisfaction, we strive to create a positive workplace culture and deliver an exceptional automotive experience for all our clients.