Service Advisor

Mills Automotive Group; Pineville (NC); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health, Dental, Medical

401K

Paid Time Off

Job summary

A local automotive dealership in Pineville, NC is seeking a Service Advisor. The ideal candidate will possess strong customer service skills and the ability to efficiently manage service interactions. This full-time position offers a base pay range of $60,000 to $100,000, along with comprehensive benefits including health and dental. Join a growing team that values employee development and community involvement.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager, or Service Consultant.
• A desire for a long-term career with a growing organization.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Monitor the progress of each vehicle and update customers frequently.

Skills

Customer Satisfaction

Service Advisor experience

Energy level

Integrity

Job description

Overview

Service Advisor role at Mills Automotive Group

Mills Auto Group is hiring for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you!

Base pay range

$60,000.00/yr - $100,000.00/yr

Summary

Mills Auto Group is hiring for a Service Advisor. We are looking for someone who can deliver a positive customer experience and manage service interactions efficiently.

Benefits

• Health, Dental, Medical
• 401K
• Paid Time Off

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage and history of the vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity

About the Dealership

Mills Auto Group understands rapid growth in the automotive space. Family-owned and operated for the past 13 years, we are proud to have grown from 1 store to 30. Most of our team of dedicated and motivated leaders have been with us since the beginning, with many starting in entry-level roles. We understand the importance of employee growth and promote from within often. We offer opportunities for career development and recognize employee accomplishments through quarterly and yearly events. We participate in Degrees at Work and fund our employees’ college education. We encourage involvement in the community with organizations such as the Boys and Girls Club, Wounded Warriors, and Support Future Leaders.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: Motor Vehicle Manufacturing

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