Automotive Service Advisor/Consultant

Mills Automotive Group; Harvey (LA); On-site; USD 62,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Vacation Time

401k Plan

Paid training

Vehicle discounts

Relocation assistance

Job summary

An automotive service company in Harvey, LA, is looking for an experienced Automotive Service Advisor/Consultant. In this role, you will interact with customers, assess service needs, and support the service department's goals. Ideal candidates must have excellent communication skills, a trainable demeanor, and an outgoing personality. The position offers competitive compensation ranging from $62,000 to $110,000, along with various benefits including medical plans and 401k.

Responsibilities

• Perform service drive walk around inspections of customer vehicles.
• Interact with customers to determine immediate service needs.
• Serve as a liaison between technicians and customers.
• Provide excellent customer service experience.
• Review service history and recommend service to clients.

Skills

Excellent communication skills

Ability to minimize and redirect customers' frustrations

Trainable

Outgoing and friendly personality

Strong organizational skills

Education

Technical certification

Manufacturer training certifications

Job description

Overview

Join to apply for the Automotive Service Advisor/Consultant role at Mills Automotive Group.

Location: Ford of Harvey, Harvey, LA.

Base pay range

$62,000.00/yr - $110,000.00/yr

This range is provided by Mills Automotive Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

• Perform service drive walk around inspections of customer vehicles and apply proper resources to accurately identify, verify and communicate clients' service needs. Record them along with current vehicle and client information on the repair order.
• Interact with customers to determine immediate service needs.
• Serve as a liaison between technicians and customers.
• Provide excellent customer service experience.
• Review service history, multipoint inspection results and recommend service to clients.
• Write and verify accurate repair orders and include supporting documentation to complete manufacturer’s warranty claims.
• Support service department goals by:
  • Improving sales of labor, parts, and accessories
  • Administering new and used vehicle warranty repairs in accordance with manufacturers' requirements
  • Verifying vehicle services are performed correctly upon completion by inspecting the vehicle prior to returning to customer
  • Performing an active vehicle delivery with the customer when the work is completed
• Build and maintain knowledge of products and services via on-the-job activities and completion of manufacturer training.

Qualifications

• Excellent communication skills and ability to be a team player
• Ability to minimize and redirect customers' frustrations
• Trainable
• Outgoing and friendly personality with great customer handling skills
• Professional appearance
• Strong organizational skills
• Technical certification a plus
• Manufacturer training certifications

Compensation and benefits

• Earnings range between $62k-$110K
• Base range will be determined by competitive market rate for your skills, experience and performance
• Bonuses are a part of your total compensation and will be based on achievement of specific business goals
• Medical, Dental and Vision Plans
• Vacation Time
• 401k Plan
• Paid training
• Vehicle discounts
• Relocation assistance

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Motor Vehicle Manufacturing