Service Advisor

Mills Automotive Group; Greenville (SC); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health, Dental, Medical

401K

Paid Time Off

Job summary

A family-owned automotive dealership in Greenville, SC is seeking a Service Advisor. The role involves greeting customers, preparing cost estimates, and ensuring customer satisfaction. Candidates should have prior experience and a strong desire for a long-term career. Benefits include health insurance, 401K, and paid time off.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor or Service Consultant is a must.
• Desire for a long term career with a growing organization.

Responsibilities

• Greet customers promptly.
• Clearly report all vehicle symptoms as described by the customer.
• Prepare accurate estimates of cost for labor and parts.
• Monitor the progress of each vehicle throughout the day.

Skills

Customer Satisfaction

Communication skills

Integrity

Job description

Overview

Mills Automotive Group is hiring for the Service Advisor role. If you are looking for a clean and safe environment with an excellent working environment and a temperature-controlled shop, this may be a fit. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you!

Base pay range

$60,000.00/yr - $100,000.00/yr

Benefits

• Health, Dental, Medical
• 401K
• Paid Time Off

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage and history of the vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity

About the Dealership

Mills Auto Group understands rapid growth in the automotive space. Family-owned and operated for the past 13 years, we are proud to have grown from 1 store to 30. Most of our team of dedicated and motivated leaders have been with us since the beginning, most starting in entry-level roles themselves. We understand the importance of employee growth and promote from within often.

In addition to career development, at Mills Auto Group, you are recognized for your accomplishments. We have quarterly and yearly employee appreciation events. We participate in Degrees at Work and fund our employees’ college education. We encourage you to get involved with our community outside of the office as well - whether you choose to participate in the Boys and Girls Club, Wounded Warriors, or Support Future Leaders, there is always an opportunity for our employees to help our community.