Experienced Service Advisor

Wilde Subaru; Waukesha (WI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

401(k) Retirement Plan

Job summary

Wilde Subaru in Waukesha, Wisconsin is seeking an Experienced Service Advisor to greet customers, capture vehicle concerns, and coordinate service with our skilled team. You will conduct walk-arounds, review service needs, explain repairs and pricing, and create repair orders with accuracy.

This role requires a 1+ year automotive dealership background, a valid driver’s license, and a flexible schedule including evenings, weekends, and holidays.

Qualifications

• Typing and basic math skills to calculate service costs.
• 1+ year of automotive dealership experience.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet service customers, answer calls, and identify vehicle concerns using established processes.
• Conduct vehicle walk-arounds, review service needs, and recommend multi-point inspections.
• Explain repairs, pricing, and estimated completion times before work begins.
• Create accurate repair orders in ADP and obtain customer authorization for additional services.
• Dispatch repair orders to technicians and communicate with the shop throughout the repair process.
• Keep customers updated on vehicle status, findings, and changes to the original estimate.
• Process service payments and review completed repairs with customers at delivery.
• Welcome new vehicle owners through the Sales-to-Service process and explain available service support.

Skills

Typing

Mathematics

Automotive dealership experience

Education

High School diploma or equivalent

Job description

Dealership:L0553 Wilde SubaruWilde SubaruImmediate Need: Experienced Service AdvisorPay: Will be discussed in-depth during in-person interviewSchedule: We ask that you have open availability to support dealership operations and customer demand. You will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak sales periods and key opportunities for maximizing earnings.Reports to: Service ManagerOnsite in: Waukesha, WisconsinWhy Join Our Team?Join a trusted Subaru dealership backed by a 4.8-star Dealer Rater rating and more than 1,300 customer reviews.Partner with a knowledgeable team recognized by customers for attentive service.Build your career in a dealership where customers return because they trust the sales, service, and technician teams to take care of them.Be part of a growing organization committed to hiring local talent, supporting the Milwaukee-area community, and creating familiar relationships with customers.Represent the Subaru brand in a modern, customer-focused environment where quality expertise and employee interactions are noticed and appreciated.What You'll DoGreet service customers, answer incoming calls, and identify vehicle concerns using established customer-contact processes.Conduct vehicle walk-arounds, review service needs, and recommend multi-point inspections.Explain recommended repairs, pricing, and estimated completion times before work begins.Create accurate repair orders in ADP and obtain customer authorization for additional services.Dispatch repair orders to technicians and communicate with the shop throughout the repair process.Keep customers updated on vehicle status, inspection findings, and changes to the original estimate.Process service payments and review completed repairs with customers at vehicle delivery.Welcome new vehicle owners through the Sales-to-Service process and explain available service support.What You'll BringTyping – ability to type efficiently in order to enter repair orders.Mathematics – calculating service costs and counting change.1+ Year of Automotive Dealership experienceAcceptable driving record and a valid driver's license in your state of residence.Total RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.