Future Service Advisor

ELK GROVE SUBARU; Elk Grove (CA); On-site; USD 64,500 - 161,800; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Wellness Programs

Job summary

Elk Grove Subaru, part of Lithia & Driveway, is seeking a proactive Service Advisor to join our Elk Grove team. You will greet customers, discuss service needs, and coordinate with technicians to ensure timely, accurate repair orders and clear communication throughout the process.

The ideal candidate has 1+ years in service advisory or automotive roles, a customer-focused mindset, and a valid driver's license.

Qualifications

• 1+ years of experience in a service advisor, customer service, or automotive role.
• Customer-focused approach with a commitment to outstanding care.
• Acceptable driving record and a valid driver's license in your state of residence.

Responsibilities

• Greet customers and assist with their service and repair needs.
• Review technician findings with customers and obtain authorization for recommended repairs.
• Prepare accurate repair orders and keep customers informed throughout the process.
• Coordinate with technicians to ensure efficient service.
• Deliver a customer-focused experience from vehicle check-in to final delivery.

Skills

Service advising

Customer service

Automotive knowledge

Job description

Dealership:L0825 Elk Grove SubaruElk Grove SubaruInterested in Joining Lithia & Driveway as a Future Service Advisor? Let's Stay Connected!We're always interested in hearing from accomplished individuals who want to build a career in automotive and help us deliver Auto Done Easy for our customers. This evergreen posting is an opportunity to express your interest in future openings across our dealership network. While we may not have an immediate opportunity available, we encourage you to apply and join our talent community for consideration as positions become available.Pay: $64,500 - $161,800, AnnuallySchedule: Full TimeWhy Join Our Team?Positive, low-drama cultureHigh CSI scores and loyal repeat customersNo SundaysWork-life balanceTrainingWhat You'll DoGreet customers and assist with their service and repair needs.Review technician findings with customers and obtain authorization for recommended repairs.Prepare accurate repair orders and keep customers informed throughout the process.Coordinate with technicians to ensure efficient service.Deliver a customer-focused experience from vehicle check-in to final delivery.What You'll BringWe prefer familiarity in a service advisor, customer service, or automotive role.Customer-focused approach and a with a commitment to providing outstanding customer care.Maintain productivity, quality, and safety standards.1+ years of experience with vehicle systems, maintenance schedules, and repair services.Acceptable driving record and a valid driver's license in your state of residence.Total RewardsThe Annual Estimated Earnings Range is $64,500.00 - $161,800.00.This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Commissions off Individual Sales, Individual Gross Profit, and Bonuses based on Individual Manufacturer Approvability, Customer Pay Labor per RO, and Flat Rate Hours.Actual pay offered will be based on skills, qualifications, experience, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.